Piotr (Peter) Klesta

Experience

• 

  Syssitia B.V.

  Sept 2007 - Dec 2008

  Business Analyst

  • Defined business and systems requirements for the solution which consolidated legacy medical insurance systems at Fortis Insurance International (currently ASR Nederland).

• 

  First Data Corporation

  Jan 2009 - Oct 2012

  • Led a strategic transformation program to implement Payment Card Industry Data Security Standards (PCI DSS), enhancing controls and strengthening cardholder and transaction data security.• Implemented MasterCard 3D Secure authenticated payment system for BNP Paribas Bank, securing online transactions.• Implemented MasterCard Smart Data solution organizing and managing financial data from debit and credit transactions. • Accountable for end-to-end software release process. Successfully delivered a multitude of IT services and solutions, ranging from small application enhancements to major releases.

  • Project Manager

    Jan 2010 - Oct 2012

  • Release Manager

    Jan 2009 - Jan 2010
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  Raiffeisen Bank

  Aug 2012 - Dec 2013

  Project Manager / Consultant

  • Led the IT infrastructure integration program during the merger of two major banks, overseeing 16 independent programs and coordinating the efforts of over 500 employees and consultants while meeting strict timelines.• Managed solutions delivery, providing effective oversight to the project team, controlling budgets, facilitating change management processes, and offering technical guidance throughout the initiative. • Completed data center transformation and implemented target application suite in 350+ retail bank branches, enhancing customer satisfaction with improved system reliability Show less

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  The Guardian Life Insurance Company of America

  May 2014 - Nov 2017

  Project Manager

  • Served as a trusted advisor to insurance operations, offering strategic guidance and developing plans to address various issues. Implemented innovative and practical solutions that streamlined business processes, enhanced operational efficiency, and improved customer satisfaction.• Led the implementation of a strategic enterprise-wide Anti-Money Laundering (AML) program, focused on identifying suspicious activities and delivering data analytics and visualization tools for compliance officers.• Managed the development of the future state of the actuarial function, aiming to unify valuation, projection, and pricing solutions into a consolidated platform.• Provided professional Project Management and Lean Six Sigma certification training programs to a diverse audience of over 250 managers and employees within the company. Show less

• 

  SHOWROOM

  Jan 2018 - Mar 2019

  Supervisory Board Member

  Advisory role. Showroom has been successfully acquired in 2019 by the Scandinavian platform Miinto.

• 

  ERGO Technology & Services

  Oct 2018 - Oct 2021

  • Managed the portfolio of projects and strategic initiatives within the AI & Data domain at ERGO Group, the second-biggest direct insurance group in Europe, serving more than 25 million customers.• Recruited, engaged, and developed a diverse team of staff with advanced degrees, varied backgrounds, and in different geographic locations.• Directed a strategic initiative focused on establishing the Data Strategy and Target Operating Model to enable the ERGO Group to leverage data as a strategic asset. • Spearheaded of a group-wide repository for unstructured and semi-structured data (e.g., text and voice) to enable sophisticated AI use cases. Show less • Successfully launched the AI Factory at ERGO Insurance Group, breaking new frontiers for insurance with advanced AI solutions. The program was featured in the AWS Architecture Blog.• Led the transformation program for DKV Belgium insurance company (international affiliate of ERGO) delivering several mobile-first and user-centric applications• Managed end-to-end program delivery, including planning, budgeting, KPI monitoring, executive updates, reporting, and risk communication.• Cooperated in new business development activities, such as responding to requests for proposals (RFPs) and presenting solutions to potential customers within the Munich Re group.• Introduced and established Scrum framework as a new way of working, significantly boosting team collaboration and performance. Show less

  • Delivery Director, AI & Data Division

    Jan 2021 - Oct 2021

  • Senior Program Manager

    Oct 2018 - Dec 2020
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  GEICO

  Apr 2022 - Sept 2024

  • Partnered with product, business, and engineering leaders to establish the vision, OKRs, metrics, and roadmaps.• Led the teams through ideation, technical development, and the launch of innovative products, including the Enterprise Data Catalog and Customer Data Platform.• Guided technical discussions, aligned stakeholders’ expectations, and clarified complex trade-offs, defining scope and implementation steps and taking ownership of resolution efforts.• Established and nurtured a vibrant product management culture focused on trust, collaboration and customer-centricity.• Facilitated clear and concise communication with the executive team and stakeholders on technical program updates, progress, outcomes, and strategic insights.• Developed and led a team of 5 Product Operations managers. Show less • Led the Data Transformation Program, achieving an annual operational cost savings of $50M through the deprecation of legacy systems and ETL jobs, alongside the creation of next-generation data platforms. • Strategized and managed a complex portfolio of activities and programs across multiple engineering teams and agile release trains, ensuring coordinated and successful delivery. • Partnered directly with CTO, CDO, Business and Data Engineering leaders to align priorities and drive decision-making, ensuring the streamlined delivery of high-impact initiatives.• Used strong technical and business acumen to proactively identify and resolve risks and dependencies that would impede the successful program execution.• Developed and led a team of 5 TPMs and established the TPM practice and community comprising 30+ TPMs. Show less

  • Program Director - Product Operations Lead

    Jul 2023 - Sept 2024

  • Technical Program Director

    Apr 2022 - Jul 2023
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  Capital One

  Sept 2024 - now

  Technical Program Director