Marcela Lins Figueiredo

Experience

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  Bradesco

  Jun 1997 - Jan 2000

  Administrative Assistant

  As an Administrative Assistant at Bradesco, I provided high-level customer service and contributed to operational improvements. Key achievements include: - Client Relationship Management: Conducted thorough client interviews for account openings, providing clear, detailed explanations of account services to ensure a positive customer experience and high satisfaction. - Customer Engagement & Process Improvement: Proactively engaged with customers during peak times, introducing and educating them on the benefits of automatic bill payments. My efforts led to the development of internal procedures aimed at enhancing customer awareness and increasing the adoption of this service. - Operational Support: Assisted with various administrative tasks to streamline office operations and support the bank’s daily functions, ensuring efficiency and accuracy in a fast-paced environment. Show less

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  Metrô Rio

  Mar 2000 - Apr 2009

  As a Financial Analyst at Metrô Rio, I played a key role in financial planning and budget management, ensuring alignment with organizational goals and contributing to more efficient financial operations. My key achievements include: - Budget Planning & Oversight: Prepared and evaluated budget estimates for the annual budgeting process, managing a budget of USD 8MM. I ensured accuracy in financial projections, aligning spending with strategic goals. - Reporting & Analysis: Developed and monitored bi-weekly and monthly financial reports, comparing budgeted vs. actual costs and investments. These reports provided actionable insights to senior management, improving decision-making processes. - Process Improvement & Efficiency: Simplified the budget justification process for the maintenance teams, creating more efficient workflows and enhancing the quality of information provided to the company’s controller. This improvement saved time for both managers and the finance department. - Cross-Departmental Collaboration: Worked closely with various departments, ensuring that financial data was accurately reported, clearly communicated, and aligned with operational needs.. Show less In my early career at Metrô Rio, I provided critical administrative support to the HR department, helping streamline HR processes and improve communication across teams. Key contributions included: - HR Process Improvement: Standardized overtime reporting procedures for 150 employees, developing a user-friendly spreadsheet that improved communication and resolved discrepancies between departments, ultimately enhancing employee satisfaction. - Administrative Support: Managed fuel inventory for four vehicles, coordinated procurement of office supplies, and supported the maintenance coordinator with various administrative tasks. - Job Structure & Salary Administration: Assisted in the development of salary and job structures by clearly defining job functions within the maintenance management team, contributing to the successful collaboration with an external consulting firm. Show less

  • Financial Analyst

    May 2005 - Apr 2009

  • Human Resources Administrative Assistant

    Mar 2000 - Apr 2005
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  Cielotec Solucoes

  Apr 2012 - Nov 2017

  Financial And Administrative Manager

  As the Financial and Administrative Manager at Cielotec Soluções, I led a range of financial and operational functions to ensure smooth office management and drive financial performance. My core responsibilities and achievements include: - Team Leadership & Operations Management: Supervised and mentored a team of 25, overseeing daily office operations and ensuring high efficiency in administrative support. I streamlined processes to boost team productivity and maintain a smooth workflow. - Financial Oversight & Budgeting: Managed office finances, including implementing budget plans, overseeing accounts payable, and processing monthly payments to 25 vendors. My proactive approach ensured financial accuracy and alignment with organizational goals. - Month-End Close & Reporting: Led the month-end closing process, ensuring accurate financial entries and reporting for all supported departments, providing timely and precise financial insights to leadership. - Contract & Financial Records Management: Maintained comprehensive and up-to-date records of all contractual and financial activities, ensuring compliance and providing the operations department with accurate, real-time information to support decision-making.I consistently delivered results by improving operational efficiency, ensuring financial integrity, and contributing to a productive, well-organized work environment. My experience in managing both financial and administrative functions allowed me to foster a culture of accountability, precision, and continuous improvement. Show less

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  Apothecare Pharmacy, LLC

  Oct 2023 - now

  Delivery Dispatcher

  As a Delivery Dispatcher at Apothecare Pharmacy, I manage daily operations to ensure efficient and timely medication delivery. My key responsibilities include: - Coordinating Routes: Create and manage 10 daily itineraries, overseeing the assignment and support of 10 drivers to ensure smooth and efficient operations. - Reporting & Documentation: Generate and maintain 3 daily reports, tracking route records, medication dispatches, returns, and undelivered items, ensuring accuracy and accountability. - Emergency Response: Prioritize and expedite the distribution of emergency medications, ensuring timely delivery and adherence to protocols, while managing resources effectively. - Client Engagement: Serve as the primary point of contact for clients, addressing inquiries, providing information, and resolving any complaints promptly and professionally. - Operational Accuracy: Maintain detailed records of phone calls, tasks, and operational information, ensuring precision for future reporting, analysis, and decision-making.I am committed to ensuring seamless delivery operations, maintaining high standards of service, and supporting team efficiency in a fast-paced, healthcare-focused environment. Show less