Arunima Ram Chandra

Experience

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  Feedback Business Consulting Services Pvt Ltd

  May 2014 - Jun 2014

  Market Research Intern

  - Reached out to over 500 business owners to carry out market research on the industry specified by client through primary data collection/ questionnaires- Achieved target to conduct over 100 calls per day to understand the industry specified by client.

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  Balaji Institute of Management and Human Resource Development

  Jul 2014 - Feb 2015

  Volunteer : Corporate Relations Associate

  - Cold-calling key decision-makers of the hiring organisations for recruitment drives/internship drives and re-engaging past clients and lead generation for finding new prospects- Maintaining a strong pipeline to achieve the target of 100 percent student placement.- Meeting and exceeding sales and recruiting activity metrics.

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  HCL Technologies

  Jun 2015 - Jun 2019

  - Acted as a single point of contact (SPOC) for the project responsible for monitoring the operational health of 30 service desk projects.- Tracked the KPI’s/ metrics such as FCR (First call resolution), call handling time, ticket volumes to check if SLA is met.- Worked with HR Team on sourcing, screening and interviewing candidates to get the best talent for the projects.- Recognised the resource requirements for the projects and actively contributing in placing the resources for the projects.- Effectively communicated with cross functional teams, internal and external stakeholders to execute strategic goals set by management and built effective working relationships- Delivered excellent customer service by developing metrics to track the service desk agent’s productivity resulting in increase in customer satisfaction score (CSAT) by 20 percent.- Provided administrative assistance to the ongoing projects.- Generated reports/spreadsheets to capture productivity, attrition, head counts and other metrics to present the operational health of over 30 projects to senior management - Developed sales pitch presentation / business development decks/ PowerPoint presentations.- Met tight deadlines and weekly targets for timely closures of RFPs as part of presales activities.- Used HCL In-house project management tools like Resource Assignation tool, Project initiation & budgeting tool, Satori, and Time management system (TMS). - Booked meeting venues, assisted in setting up catering and carried out room set up for the management.- Served as point of contact for information regarding areas of responsibility. Disseminate information to appropriate parties in a timely manner; carry out follows-up- SPOC for high volume of project and employee inquiries and follow-ups; ensuring calls are answered in a timely manner are not abandoned and are brought to full resolution. Show less

  • Senior Executive : Project Co-ordinator

    Jun 2016 - Jun 2019

  • Management Trainee

    Jun 2015 - Jun 2016
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  Toronto Community Employment Services

  Dec 2019 - Feb 2020

  Volunteer:Customer Service & Office administration

  - Maintain Dynamics 365 ERP and CRM enterprise system with complete and accurate member data- Act as main point of contact by telephone, email providing high quality customer service for all inquiries related to employment services, & other related areas- Attend the client and assist in connecting them to the correct Counselor- Ensure client engagement through notifying them about the upcoming program- Schedule appointments and maintain calendar- Filing and maintain documentations Show less

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  Optima Communications International

  Feb 2020 - Jul 2021

  Customer Service Specialist

  - Part of the Customer Accounts team:Alectra utilities/ Working as the first point of contact for the customers to help them in solving their queries related to opening a new account with us/setting up hydro and water at their premise, online account related problems, Billing issues.- Extensive experience on Oracle customer care and billing solutions tool

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  CIBC

  Jul 2021 - now

  Personal Banking Representative

  -Acting as a first point of contact for Simplii Financial Clients.- Helping the clients in managing their day to day banking needs- Advising clients on products and services which help in making their ambitions a reality- Opening up accounts , servicing and maintaining their accounts-Meeting Sales target/ Solutions on daily basis-Delivering excellent client service