Sarah Ludwick

Sarah Ludwick

Customer Support

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location of Sarah LudwickUnited Kingdom

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  • Timeline

  • About me

    District Sales Manager (Mid-Market) at ADP / President, ADP Community Matters

  • Education

    • Chartered Insurance Institute

      2017 - 2017
      Cert CII Pass

      Certificate (IF1, IF3, IF4)

    • Chartered Management Institute

      2014 - 2016
      Level 5 Diploma Management and Leadership
    • Hills Road Sixth Form College (Cambridge)

      2006 - 2008
      A Levels in Music Technology, Music and English Literature

      Activities and Societies: - Chamber Choir - Jazz Choir - Badminton Club - Chamber Orchestra - Book Club

  • Experience

    • Hotel Chocolat

      Mar 2009 - Oct 2010
      Customer Support

      • Customer service via phone, email and post• Target driven up-selling and cross-selling• Accounts including payments, refunds, charity requests• Team leader, staff training

    • NFU Mutual

      Oct 2010 - Dec 2019

      • Pivotal role supporting the Branch Manager; high level strategic planning and business development to shape the future of the agency, diary management, review support, project leader• Recruitment, selection, induction and onboarding• People manager for a sales team• Account management of Commercial and High Net Worth accounts, new business and renewals• Sales and Marketing management• Training & Competence Supervisor for all agency staff, including training and development, file checks and sales call assessments • Performance management, including setting individual targets, running appraisals and providing coaching and feedback to ensure business standards and office targets are met Show less • People manager for a service support team• Account management of Commercial and High Net Worth accounts, new business and renewals• Recruitment, selection, induction and onboarding• Training & Competence Supervisor, including training and development, file checks and sales call assessments• Health & Safety Coordinator, Account Supervisor• Training and development of all agency staff, including development plans, booking courses, booking accommodation and planning agency resource• Day-to-day running of the office, including work allocation, supply orders, supply payments, telephone work and diary management for the Branch Manager• Running appraisals, including setting individual targets and incentives to ensure office targets met• Holiday and sickness records for all staff Show less

      • Assistant Branch Manager

        Oct 2016 - Dec 2019
      • Office Manager

        Oct 2012 - Sept 2016
      • Customer Support Advisor

        Oct 2010 - Sept 2012
    • Printsome

      Jan 2020 - Aug 2020
      Account Manager

      • Doubled monthly targets every month from a standing start (cold desk)• Consistently outstanding customer service delivery resulting in repeat business and improved communications between the business and its core demographic• Commitment to the brand; promotion of the business to drive sales and relationship building

    • ADP

      Aug 2020 - now

      MEDDICC certified Whether you're a small business coping with payroll for the first time, or a large enterpriseoptimising your global talent strategy, ADP has the innovative software and unmatched expertise to help you improve compliance, reduce costs, and get the best out of your most important asset: your employees.With more than 75 years of experience, ADP serves over 1 million clients in more than 140 countries.

      • District Sales Manager (Mid-Market) UK & ROI / President of CSR Group, Community Matters

        Jun 2021 - now
      • District Sales Manager (Inside Sales) UK & ROI

        Aug 2020 - Jun 2021
  • Licenses & Certifications

    • Chartered Insurance Institute Cert CII

      Chartered Insurance Institute
      Dec 2017
    • Chartered Management Institute Level 5 Diploma in Management and Leadership

      Chartered Management Institute
  • Volunteer Experience

    • Guide

      Issued by Traveleyes
      TraveleyesAssociated with Sarah Ludwick
    • Event Volunteer

      Issued by East Anglian’s Children’s Hospices on Nov 2024
      East Anglian’s Children’s HospicesAssociated with Sarah Ludwick
    • Registration and Food Pantry

      Issued by Care For Real on Oct 2014
      Care For RealAssociated with Sarah Ludwick
    • Teaching Assistant and Children's Care Home Assistant

      Issued by Care2Travel on Mar 2009
      Care2TravelAssociated with Sarah Ludwick