Sarah Ludwick

Experience

• 

  Hotel Chocolat

  Mar 2009 - Oct 2010

  Customer Support

  • Customer service via phone, email and post• Target driven up-selling and cross-selling• Accounts including payments, refunds, charity requests• Team leader, staff training

• 

  NFU Mutual

  Oct 2010 - Dec 2019

  • Pivotal role supporting the Branch Manager; high level strategic planning and business development to shape the future of the agency, diary management, review support, project leader• Recruitment, selection, induction and onboarding• People manager for a sales team• Account management of Commercial and High Net Worth accounts, new business and renewals• Sales and Marketing management• Training & Competence Supervisor for all agency staff, including training and development, file checks and sales call assessments • Performance management, including setting individual targets, running appraisals and providing coaching and feedback to ensure business standards and office targets are met Show less • People manager for a service support team• Account management of Commercial and High Net Worth accounts, new business and renewals• Recruitment, selection, induction and onboarding• Training & Competence Supervisor, including training and development, file checks and sales call assessments• Health & Safety Coordinator, Account Supervisor• Training and development of all agency staff, including development plans, booking courses, booking accommodation and planning agency resource• Day-to-day running of the office, including work allocation, supply orders, supply payments, telephone work and diary management for the Branch Manager• Running appraisals, including setting individual targets and incentives to ensure office targets met• Holiday and sickness records for all staff Show less

  • Assistant Branch Manager

    Oct 2016 - Dec 2019

  • Office Manager

    Oct 2012 - Sept 2016

  • Customer Support Advisor

    Oct 2010 - Sept 2012
• 

  Printsome

  Jan 2020 - Aug 2020

  Account Manager

  • Doubled monthly targets every month from a standing start (cold desk)• Consistently outstanding customer service delivery resulting in repeat business and improved communications between the business and its core demographic• Commitment to the brand; promotion of the business to drive sales and relationship building

• 

  ADP

  Aug 2020 - now

  MEDDICC certified Whether you're a small business coping with payroll for the first time, or a large enterpriseoptimising your global talent strategy, ADP has the innovative software and unmatched expertise to help you improve compliance, reduce costs, and get the best out of your most important asset: your employees.With more than 75 years of experience, ADP serves over 1 million clients in more than 140 countries.

  • District Sales Manager (Mid-Market) UK & ROI / President of CSR Group, Community Matters

    Jun 2021 - now

  • District Sales Manager (Inside Sales) UK & ROI

    Aug 2020 - Jun 2021