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Reona Chow

Reona Chow

Call Center Customer Service Representative

Followers of Reona Chow772 followers
location of Reona ChowSingapore, Singapore

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  • Timeline

  • About me

    Business Analyst at Accenture

  • Education

    • CHIJ Katong Convent

      2013 - 2016
      GCE O Level

    • St Andrew's Junior College

      2017 - 2018
      GCE A Level

      Activities and Societies: Chinese Orchestra Talent Development Programme 2017-2018 NTU EEE Innovation Challenge 2018 Student Leadership Residental Summit ChrySAlis 2017 - Be The Change ACS(Int) Thinkers' Day 2017EXCO Head of Welfare and Public relations 2017Singapore Youth Festival ( SYF ) Chinese Orchestra 2017NUS Physics Enrichment Camp 2017

    • National University of Singapore

      2019 - 2023
      Bachelor of Engineering - BE Environmental Engineering First Class Honours

      Minor in Geosciences

  • Experience

    • CPF Board

      Mar 2019 - Jun 2019
      Call Center Customer Service Representative

      Educated customers on company systems, form completion, and access to services.Learned and maintained in-depth understanding of CPF schemes, providing knowledgeable responses to diverse questions

    • CPF Board

      Jun 2020 - Aug 2020
      Customer Service Executive

      Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Dedicated to keeping excellent customer interaction records.

    • Hydroinformatics Institute

      Jul 2021 - Oct 2021
      Water Resource Intern

      • Utilised QGIS for digitalisation of reservoir bathymetry data • Prepared meteorological, hydrological, hydrodynamic and water quality data and model inputs for General Lake Model (GLM)

    • Housing & Development Board

      Jan 2022 - May 2022
      Bri - Urbanwater Harvesting System For Hdb Existing Estates Intern

      • Study on drainage plans • Perform storm modelling modelling using Mike+

    • National Environment Agency

      Sept 2022 - Mar 2023
      Predictive Maintenance Intern

      Performed machine learning (LSTM, GRU, Conv-1D) on dose rate sensor dataPerformed arduino coding to extract current and voltage data

    • Accenture Southeast Asia

      Jul 2023 - now
      Business Analyst

      Talent Advancement Programme TAP 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Reona Chow
      Edusave Merit Bursary (EMB) Book Vouchers Ceremony Ministry of Education Mar 2019 Students who are within the top 25% of their school’s level and course in terms of academic performance, have demonstrated good conduct.
    • Awarded to Reona Chow
      Edusave Scholarship 2016 Ministry of Education Jan 2017 Students who are within the top 10% of their school’s level and course in terms of academic performance, and have demonstrated good conduct.
    • Awarded to Reona Chow
      Edusave Scholarship 2015 Ministry of Education Jan 2016 Students who are within the top 10% of their school’s level and course in terms of academic performance, and have demonstrated good conduct
    • Awarded to Reona Chow
      Edusave Scholarship 2014 Ministry of Education Jan 2015 Students who are within the top 10% of their school’s level and course in terms of academic performance, and have demonstrated good conduct.

  • Volunteer Experience

    • Student Volunteer

      Issued by Montfort Care, GoodLife!@Central on Dec 2020
      Montfort Care, GoodLife!@CentralAssociated with Reona Chow

    • Student Volunteer

      Issued by City Developments Limited Ecobank 2019 on Feb 2019
      City Developments Limited Ecobank 2019Associated with Reona Chow