Edward Bethea

Experience

• 

  W Hotels

  Feb 2009 - Jan 2011

  Used strong communication skills to collaborate with team members to ensure efficient guest service while providing security.• Patrolled all areas of property and assist guest with room access.• Monitored security feeds and conducted daily physical hazard inspections.• Responded to accidents and assisted guest/employees with emergency situations.• Defused disturbances and escorted guest/employees off of property if necessary/• Conducted investigations, gathered evidence, and facilitated interviews with relevant parties.• Completed required shift reports and maintained confidentiality of all loss prevention documents. Show less • Responsible for the safeguarding of hotel property, assets, guests, visitors, and employees. Gave direction to security officers as needed on specific shifts. Ensuring officers wear proper attire, report to duty on time, and proper coverage of hotel and grounds.• Answered house calls; assisted guest/employees with respect to safety, security and hotel operations. Initiate/follow up all investigations of crimes committed against property/persons. Assisted with emergency situations involving guest/employees, ensuring documentation and disposition of all reports. • Monitored all alarm systems, safety and fire equipment systems and closely monitored security CCTV of building doors, service areas and delivery areas. Accommodated any special guest requests, making sure that they are properly executed.• Assisted with the implementation of safety policies and programs. Show less

  • Security Supervisor

    Jan 2009 - Jan 2011

  • Security Officer

    Feb 2009 - Nov 2009
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  Tiffany & Co.

  Jul 2013 - Nov 2018

  Security Officer

  Developed and improved the capabilities of sales / security representative team over the course of five years.• Maintained security of multiple locations during both non-business and business hours.• Kept records of customer interactions, processed customer accounts and filed documents.• Collaborated with team to quickly resolve customer complaints with appropriate action.• Contributed to reaching the stores sales goals each quarter.• Implemented safety programs for store staff to reduce stolen or lost merchandise.• Scheduled all facility appointments such repairs, cleaning services, or emergency visits.• Elevated customer experience by consistently providing great customer service.• Responded to emergency situations and implemented incident management procedures. Show less

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  University of North Carolina at Chapel Hill

  Nov 2018 - now

  Police Officer

  • Patrolled assigned district(s) within the corporate limits to deter illegal activities; protected and preserved the safety and security of individuals, buildings, neighborhoods, and district(s).• Appeared in municipal, county and district courts to offer credible testimony relative to the investigation and charging of individuals with criminal and non-criminal offenses.• Prepared a variety of routine and non-routine reports and records necessary information for the reporting of daily activities, reporting of specific criminal and non-criminal incidents.• Secured and protected crime scenes by establishing boundaries, detaining victims, suspects and witnesses, locating and identifying evidence and briefing investigators upon their arrival.• Gathered preliminary investigation information as a first responder to crime scenes; participated in multi-jurisdictional intelligence gathering and suppression operations.• Coordinated with outside law enforcement jurisdictions and agencies necessary for the continuing investigation of cases, suspects, and/or to gather criminal intelligence data.• Maintained security, and law and order of residential and business establishments in the assigned area through vigilant surveillance.• Responded to emergency radio calls and investigated accidents, robberies, civil disturbances, domestic disputes and other misdemeanors and felonies. Show less

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  Government

  Nov 2023 - now

  Law Enforcement Officer