DAMA LAXMAN

Experience

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  DXC Technology

  Sept 2021 - now

  ●User Co-ordination, Daily support to end user problems and maintaining the environment during the business hours on Production servers.● Incident monitoring and Work as part of a team and provide 24x7 support when required.● Have knowledge on software Installation and Creation of 12c & 19c Databases on RAC and Non-RAC environments.● Hands on experience with database, schema, table level refresh using data pump. ● RMAN ● Backups & recovery ● shell scripts related database ● Tablespace management, space management, users management roles & privileges ● Involved in weekly maintenance, Re-organization, and health check of databases.● Experience in managing work repositories and generating daily reports.•Operational DB Oncall support. Response DB issues request (data latency, data error, query slowness, DB access etc) from internal/external customers, resolve together with relevant team● Helpdesk and support ticket management using service agent.● Creating/Executing Change Requests tickets in ServiceNow.● Attend CAB Meetings● Coordinating with Storage and Unix teams for Capacity management● Coordinated with platform teams for network or hardware issues.● Executed Database health check reports on request of DBA team.● Deploying and managing MongoDB and Couchbase Clusters. ● Coordinating Patching activity on MongoDB, Cassandra, Couchbase, MySQL Servers.● Patching the Linux servers through DSaaS tool. Show less

  • Analyst III Infrastructure services

    Nov 2023 - now

  • senior assistant service delivery coordinator

    Sept 2021 - Nov 2023