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Nihad AbdelFattah

Nihad AbdelFattah

Accountant

Followers of Nihad AbdelFattah41000 followers
location of Nihad AbdelFattahCairo, Egypt

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  • Timeline

  • About me

    Contact Center Manager @ Nouvel Age Clinics | Vendor Manager

  • Education

    • Ain Shams University

      2008 - 2012
      Bachelor of Commerce (B.Com.) Business/Commerce, General good

      Activities and Societies: student unions studied accounting and its basics , management and economic

    • The American University in Cairo

      2011 - 2012
      Bachelor's degree Accounting and Finance

      completed my study in accounting and finance beside my study in Ain Shams University

    • AUC - School of Continuing Education

      2016 - 2017
      S Human Resources Management/Personnel Administration, General

      Studying everything related to Human Resources Management

  • Experience

    • Setalco

      Jul 2012 - Jul 2015
      Accountant

      It is our Family business and I was responsible of Accountant and Sales Department

    • Vodafone

      Apr 2016 - Jul 2017
      Customer Service Representative

      agent

    • ECCO Outsourcing

      Jul 2017 - Aug 2018
      Operations Trainer

    • Atheel

      Aug 2018 - Sept 2019
      Operations Trainer

    • Etisalat Global Services

      Sept 2019 - Jan 2023

      Certified Trainer & Soft skills Trainer

      • Project Management Analyst

        Sept 2022 - Jan 2023

      • Training Supervisor

        Aug 2021 - Jan 2023

      • Training Specialist

        Sept 2019 - Aug 2021

    • PT Of The City

      Feb 2023 - Mar 2024

      • Service Delivery Manager

        Apr 2023 - Mar 2024

      • Customer Care Manager

        Feb 2023 - Mar 2024

    • Nouvel Age Clinics

      Mar 2024 - now

      • Contact Center Manager

        Jul 2024 - now

      • Vendor Manager

        Mar 2024 - now

  • Licenses & Certifications

    • CEFR

      IACET
      Mar 2016

    • English Advanced General Conversation

      The Oxford Training College
      Sept 2009

    • Customer Service Certification Level II (CCSP)

      LinkedIn

    • English

      British Council

    • Customer Experience: Journey Mapping

      LinkedIn
      Feb 2021
      View certificate certificate

    • Creating Your Personal Brand

      LinkedIn
      Jan 2020
      View certificate certificate

    • Measuring Learning Effectiveness

      LinkedIn
      Jan 2020
      View certificate certificate

    • Certified Training Professional( Soft skills topics )

      Edraak إدراك
      Aug 2019

    • Certified Training Professional

      Mentarcise
      Oct 2017

    • Certified Training Professional

      LinkedIn

  • Volunteer Experience

    • Giving free sessions

      Issued by مصر دوت بكرة on Aug 2018
      مصر دوت بكرةAssociated with Nihad AbdelFattah

    • Skills Trainer

      Issued by مصر دوت بكرة on Aug 2018
      مصر دوت بكرةAssociated with Nihad AbdelFattah

    • To help people that need a help like in learning and provide clothes for them

      Issued by working with El Baradei campaign on Jun 2010
      working with El Baradei campaignAssociated with Nihad AbdelFattah