Kegan Propster

Experience

• 

  SYKES

  Mar 2013 - Aug 2015

  Customer Service Team Manager

  Promoted to management position to coach, train, and supervise 10+ customer service representatives with focus on call center SLA’s, Quality, & Productivity metrics. Foster and maintain a work culture which promotes high level of service and motivated employees to achieve a top level of performance.

• 

  DS Services

  Aug 2015 - Oct 2019

  Key Accounts Customer Service Supervisor

  Promoted to “Key Accounts” Customer Service Supervisor from “Costco Specialty” Customer Service Supervisor to lead a team of 12+ Key Account CSR’s to maintain and manage productivity of DS Services “VIP” high profile customers with a focus on communication metrics (Email & Phone) & Production related to maintaining and keying product orders, whilst facilitating regular conference calls with our Key Sales Managers.

• 

  Masonite®

  Oct 2019 - now

  Skills: VBA Excel · Microsoft Power BI · SQL · Administration · Coaching · Customer Service · Data Analysis · Microsoft Excel · Leadership · Diversity & Inclusion Hired as Customer Service Supervisor within Masonite’s wholesale division as the first wave of a customer service consolidation process to integrate their CS team within their HQ in Tampa. Lead a team of 12+ CSR’s with focus on strategic leadership and foresight in support of long-term production and growth.

  • Wholesale Analyst & Project Manager

    Jul 2022 - now

  • Customer Service Supervisor

    Oct 2019 - Aug 2022