Glenda Garrett

Experience

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  LexisNexis (Formerly ChoicePoint)

  Aug 1997 - Oct 1999

  Client Services Manger

  Managed enduser support departments for 1400+ internal users in a NT and Windows environment. Support included helpdesk staff, first and second level, desktop support staff, first and second level and server administrators team.

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  Hewlett-Packard

  Oct 1999 - Nov 2005

  Data Center and NOC Manager

  Manage HPs Data Center for outsource customers in a 7x24 environment of more than 600 servers, firewalls, routers, hubs and switches. Manage multiple support teams including media, server build, NOC staff, server administrators and data center staff.

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  Grady Health System

  Dec 2009 - Nov 2010

  IT Contractor

  Supported the IT department with multiple assignments to implement the EPIC environment. EPIC implementation included wireless carts, disaster recovery, laptop configuration and resolving compatibility and compliance issues.

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  PEER 1 Hosting

  May 2012 - Mar 2013

  Server Technical Support Manager

  • Manage the System Administrator team with 14 direct reports supporting customers in a large managed hosting environment of RedHat/Linux and Microsoft based servers with over 15,000 customers.• Resolve complex customer web hosting, cloud, firewall and backup issues in 20 data centers located in the UK, Canada and USA in 24x7 real time frame work.• Manage administrator’s efficiencies, customer resolution and response time meeting SLA with .06% abandon rate.• Restructured server administrators roles and responsibilities to correct and clarify web hosting deliverables.• Defined SSL certificate team and outlined SLAs and escalation paths.• Engage product development and engineering across a multiple platforms for escalating server down issues. Show less

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  Cbeyond - now a Birch Company

  Apr 2013 - Dec 2014

  Network Operations Manager NOC

  • Provide leadership to NOCC team supporting the corporate network in a 24x7 capacity while resolving all operation issues impeding the core, distribution and access network layers.• Continuously improve the NOCC’s ability to provide solutions quickly and accurately through training, tools development, defect reporting and technical development.• Maintain high availability for core and application network while engineers diagnose impairments and interruptions. • Ensures NOCC team manages resolution in accordance with identified service level agreements (SLA), policies and procedure. Show less

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  IBM

  Feb 2015 - Aug 2016

  IBM Data Center Manager

  Manage the NADC data center for 24x7 uptime in a 3000 server environment. Manage installation and deployment of servers, racks and cable infrastructure. Focal point for all Data Center access and administrator of bio-metrics system. Continuously improve the production data center for process efficiency and space utilization. Maintain 100% compliance with security assessments and in bio metrics data center access. Responsible for third party contractors including white space electrical, CAT 6, fiber cabling, server administrators and engineers. Show less

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  ACI Worldwide

  Aug 2016 - Jan 2021

  Director Data Center Operations

  Direct Global Network Operations (GNOC) staff supporting 24x7x365 operations center across multiple countries in high transaction environment with excess of 4600 customers. Monitoring hardware, applications, batch processing, data bases and network infrastructure with 26 team members. CPU and TSP level monitoring on 1300 physical and 3300 VM servers for availability and up time.Develop and continually enhance NOC polices, run-books and procedures to ensure NOC manages workload and technical challenges for production and UAT environments. Uphold SLA and KPIs with high availability up time. Manage incident and change requests for interruptions in multi- data center environment while maintaining minimal MTTR. Develop, coach and direct DCO engineers in evolving technology environment. Show less

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  INAP

  Oct 2021 - Nov 2022

  Manager Cloud Technical Support
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  Cold Creek Properties

  Oct 2022 - now

  Company Owner