Dalva Reis

Experience

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  SBC SERVICES INC

  Jan 2001 - Jan 2006

  Guided development team that ported traditional COBOL/MVS billing processes into JAVA/Web based client and server solutions; developed application code support (root cause, bug fixes) meeting business requirements.Developed and/or re-engineered application components; integrated software packages, developing programs and reusable objects residing on multiple platforms; assisted with unit test planning and conducting unit testing.Served as internal contract developer for the Centralized Development Team (CDT) which operated on a project by project basis using standard processes to deliver key projects with high quality.Selected by peer supervisors to pilot retooling program; analyzed, changed COBOL modules, JCL procedures; performed tests and implemented to production; and conducted BPI Reconciliation of Unmapped Billed Lines. Show less Supported the Customer Record and Billing (CRB) system; worked closely with team leads to improve customer satisfaction by making simple code changes to module, copylibs, and JCL procedures. Designed and implemented Microsoft Access database application to track all the job requests for the billing system.Improved processes and quality by changing existing code that generated production reports incorrectly (BOSS report, OC&C Accounts Billed report; made changes to COBOL programs and processes with exposure to more complex tasks within the CRB system.Documented the JR application and trained personnel, creating the opportunity to interact and develop communication skills with upper-level management as well as the end-user. Show less

  • Analyst

    Jan 2003 - Jan 2006

  • Associate Analyst

    Jan 2001 - Jan 2003
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  AT&T

  Jan 2006 - Jan 2010

  Sr. IT Analyst

  Utilized diverse technical background, communication skills, and team building attributes to gain roles of external and internal SME for any data anomalies for all CATS Projects.Maintained can-do attitude to acquire project data by gathering and retrieving data from internal business units; creating customized data to allow accurate testing and to ensure on-time delivery.Championed the implementation inputs on application interface design reviews; identified, managed and detected data errors requirements early in the development process and averted anomalies during integrated system testing.Managed complex project as lead tester, from early milestone deliverables into system testing and user acceptance testing following IT/UP in PRISM, ensuring quality product was delivered per targeted timeline within the budget.Successfully performed all roles throughout the software development lifecycle (SDLC), including estimating, requirements, development, testing, implementation, and user acceptance testing.Coached new or less experienced colleagues and acted as a reference for delivery lifecycle and testing methodology. Managed creation, review and sign-off of testing documentation (e.g. test strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports) for assigned projects and ensure all test artifacts adhere to testing standards and audit requirements. Hands-on experience with HP ALM(QC) creating test plans, test cases and trace-ability matrices based on complex business requirements documents and system design documents. Executed the test cases in the test lab and capturing the expected results, while creating defects and assigning them to appropriate development team/application. Show less

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  AMDOCS

  Jan 2010 - Jan 2018

  Software Test Team Lead

  Worked with over 20 testing resources based in India and Israel and managed oversight of system testing of over 200 applications for the complex AT&T Billing System in 4 regions.Reviewed, collaborated on requirements artifacts and approved test plans; verified and managed business access to tools and applications were secured.Collaborated and facilitated meetings between development SMEs and testing team; participated in daily scrum meetings making sure that the user stories were derived from Epics and sized properly into committed sprints.Approved project plans and assured that every milestone was met with quality and on time; delivered timely status to clients on testing team, issues/delays, gathered information to pass on to test resources and provided updates to upper management on multiple projects deploying to production on three major annual releases.Provided hours estimates for projects coming from front door, distributed among resources and participated on mitigation meetings to address client concerns as needed.Led team in using HP ALM (QC) and IBM Rational (TDP) test tools by providing guidance on the planning, preparing and executing of effective test efforts and test result walk through. Closely monitored Defects Modules by tracking the progress of the solutions in a timely matter and identifying and implementing process improvements where applicable. Ran final reports such as Test Summary and Defects Disposition, worked with team in creating a mitigation plan of eventual defects that could not be fixed by deployment target dates. The HP ALM tool was used for projects following the Waterfall methodology, while IBM Rational was used for both Waterfall and Agile Methodology. Show less

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  Lockheed Martin

  Jun 2019 - now

  Sr. Technical Lead