Luba A.

Experience

• 

  Don Boutique Hotel

  Sept 2014 - Nov 2015

  Guest Relations Manager

  • Supervised the day-to-day operations and performance of the staff to provide the highest level of customer service.• Monitored daily bookings and financial transactions. Handled customer concerns to ensure an appropriate resolution.• Evaluated performance by analyzing actual results with plans and forecasts.

• 

  TurboForex

  Dec 2015 - May 2017

  Administrative and Accounting Manager

  • Supervised all general queries, cost accounting, invoicing, purchases, payroll, personnel administration, legal and tax matters. • Served as an advisor to Regional Manager who oversaw an organization's business operations in Latam.• Oversaw and managed obligations to suppliers, customers and third-party vendors.

• 

  Investors Trust

  Jun 2017 - Feb 2022

  Operations Supervisor

  • Conducted audits and prepared performance reports. Oversaw customer service staff activities. Monitored customer flow, affiliate program payments, voids and returns.• Analyzed and reported data for regular leadership reviews, including monthly statements and administrative reports.

• 

  LubasLab

  Jan 2019 - now

  Founder & CEO

  • Founded a language services start up that stands out for its SEO, Translation and Copywriting services in terms of personalization and variety.• Built professional relationships within the community with useful and engaging content.• Grew business from zero to middle-class household income within three years.