Gurj Dhillon

Experience

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  Mastercard

  Jun 2015 - Dec 2015

  Financial Services Representative

  Maintained strict adherence to service level agreements, showcasing strong problem-solving abilities across a broad spectrum of financial products.Delivered exceptional customer service to international clients, efficiently handling issues with online portals and physical cash machines with professionalism.Utilized Salesforce, HubSpot, and other software systems to streamline operations and elevate customer interactions in a dynamic environment.

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  CDW

  Dec 2015 - Jan 2017

  Service Desk Analyst

  Provided proactive first and second line support on a fast-paced service desk, engaging with prospects and clients to address technical inquiries and issues. Demonstrated strong customer satisfaction by monitoring, progressing, and resolving client issues through proactive updates, frequent communication, and adherence to ITIL methodology, while continuously expanding product knowledge through client interactions, research, and training.

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  NetSupport Limited

  Jan 2017 - Aug 2022

  Software Test Engineer

  Played a key role in assessing and resolving code issues across multiple languages based on support team and customer feedback. Experienced in customer engagement through product demos, contributing to sales, and played a pivotal role in developing Classroom in the Cloud, a SaaS application for remote teaching.

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  Epicor

  Aug 2022 - now

  Product QA Developer

  Working within a development team using an agile set-up, creating and maintaining electronic data interchange services. Experienced in hosting technical demos and presentations for stakeholders, effectively communicating updates and future plans. Collaborated with cross-functional teams to understand customer needs, align product offerings with market demands, and provide actionable insights through in-depth research and testing, ensuring seamless integration and resolving bugs to contribute to product quality and timely project completion. Show less