Navya Rajan

Experience

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  [24]7.ai

  Aug 2017 - Jun 2018

  Technical Advisor

  • Provided technical support to US-based clients, offering guidance and solutions over phone interactions• Managed a high volume of inbound and outbound calls while maintaining service quality• Demonstrated strong phone etiquette, active listening skills, and effective problem-solving abilities• Actively participated in educational seminars to enhance knowledge and refine performance• Consistently met personal and team targets, maintaining high qualitative and quantitative standards Show less

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  Diptab Ventures Pvt. Ltd.

  Oct 2018 - Mar 2020

  Client Relationship Associate

  • Played a pivotal role in resolving client issues and acting as a liaison between the company and clients• Demonstrated adeptness in generating revenue through effective business acquisition from clients• Collaborated with the collection team, aiding in the recovery of outstanding balances from clients• Conducted comprehensive customer needs assessments and allocated appropriate assets to meet their requirements• Utilized CRM system to meticulously track client interactions, generate detailed reports, and manage the vehicle pipeline• Actively engaged in regular client meetings and on-site visits to ensure strong relationships and address concerns• Documented compliance with company policies and procedures, ensuring adherence to operational standards• Proactively interacted with clients to resolve issues and provide a seamless service experience Show less

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  Property Angel Management Pvt. Ltd.

  Nov 2021 - Jan 2023

  Sales Team Lead

  • Led a team responsible for tenant acquisitions and property management• Successfully managed team escalations, providing timely resolutions and maintaining high team morale• Conducted comprehensive interviews for team members, ensuring the right talent alignment• Formulated and executed strategies that led to consistent achievement of team targets• Orchestrated innovative strategies for competitive business, resulting in improved market presence• Served as the head of the events committee, organizing engaging team outings, games, and refreshment activities• Collaborated with property owners to determine management requirements and tailored solutions accordingly• Achieved seamless tenant acquisitions and property acquisitions through efficient negotiation and deal closure• Addressed customer queries, ensuring accurate responses and high satisfaction levels• Produced detailed weekly reports on tenant acquisitions and property acquisitions for management review• Managed tenant background verifications to ensure quality and reliability Show less

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  Vishwasa property solutions

  Mar 2023 - Jun 2023

  Sales Manager

  A dedicated Leader with over 5 years of work experiences in sales, client relationship management, and technical advisories. Exceptional communication acumen with rigorous detail-orientation, ensuring team efficiency and client satisfaction. Proficient in presenting intricate concepts in an understandable manner. Adept in harnessing and interpreting data for insightful business decisions. Skilled in gauging and providing constructive feedback for optimal outcomes. Demonstrated excellence in directing, motivating, and harmonizing team efforts. Aptitude for identifying, analyzing, and swiftly resolving challenges. Committed to precision in all undertaken initiatives. Seasoned in leveraging CRM tools to bolster client rapport and monitor key business indicators. Exhibits skill in conceptualizing and enacting strategies for enterprise augmentation. Show less