Rizwan Masood

Experience

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  Multiplex International

  Feb 2014 - Aug 2016

  Support Engineer

  • Resolving Support related Issues. • Providing Support to end users via e-mail and calls. • Resolving complaints of Systems & Networks remotely and on-site. • Completing weekly inventory and providing to support the administrator. • Discuss support-related issues with team members.

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  SPL Systems & Support

  Sept 2016 - Nov 2017

  I.T Cordinator

  • Managing client complaints.• Assigning Network Engineers to resolve our client complaints.• Keep track of client complaints and engineers.• Tracking whether the complaints have been resolved or not.• Provide reports to the supervisor

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  Alpha Technologies International

  Dec 2017 - Jan 2019

  Network Engineer

  • Manage & Ensure Smooth Network Connectivity inside the organization.• Manage Domain Controller (DC) and Additional Domain Controller (ADC) and network-related issues.• Manage GPMC and implementing company policies for end-users.• Ensure Data Replication and Duplication on both DC and ADC.• Manage Company’s websites according to events.• Manage Environmental Monitoring Systems inside the Datacenter.• Configure & Update EMS units to update the device firmware.• Maintain & Control Datacenter Environment using EMS Devices.• Manage Network Management Server Nagios and SNMP Traps.• Maintain APC UPS events and logs.• Monitor Servers, Network Printers, Switches, Routers, EMS Devices, and APC UPS through emails & • Nagios.• Maintain monthly IT incident reports and logs.• Provide reports to line Executives.• I was directed to ensure smooth network operation in the organization. Show less

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  Yunus Textile Mills

  Mar 2019 - Jan 2020

  System Administrator

  • Manage Domain Controllers. Emails. Proxys. Applications. RDP. Antivirus. WSUS. FTP Servers.• Manage Virtualization (VMware. Hyper-V) Servers.• Manage Attendance Time Machines Servers & PYSMS Services.• Maintain and Manage DR Sites.• Manage Windows Servers 2003. 2008. 2012. 2016, 2019 Servers.• Manage Linux Servers Ubuntu. CentOS. Red hat.• Maintain and manage multiple FOC’s & creating SOPs.• Validate Backup Procedures and Policies according to company guidelines.• Ensure Redundancy of Data Availability.• Ensure daily, weekly, monthly backups & maintain logs.• Manage in-house server class machines.• Hands-on experience of DELL R710. 720. 730. 740 & HP DL370, DL380 Machines.• I was directed to ensure data availability & daily IT admin operations. Show less

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  Tamkeen Stores

  Jan 2020 - now

  Information Technology Services Specialist

  • Manage VMWare, DC, ERP, RAS/RDP, Biometric & Call center Servers.• Manage company Email hosting servers.• Manage in-house server-class machines DELL Rxxx & HP DLxxx series.• Manage ZKT Biotime 7. xx biometric app server.• Manage Biometric Machines and Employees' daily attendance operations.• Manage Sophos Firewall Enterprise XGS 2100, 3300 & with SSL VPN & Mikrotik Routers.• Managing Sophos Central admin portal & Acronis Cyber Protect Cloud.• Managing Grand stream UCM PBX 62xx with 500 end nodes all over the KSA.• Managing Unifi Routers UDM Pro, Switches (US-48, 24 Poe) & Ruijie Reyee Core switches.• Managing & configuring call center software dashboard and its reporting.• Managing VOIP Gateways (SBC and SIP trunks).• Maintaining logs & taking daily, weekly, and monthly backups.• Oversees APC UPS events and logs.• Managing Synology NAS SA3400 with Synology Active Backups and Synology Drive.• Maintaining Syslog's servers (PRTG, SolarWinds, SQLSentry & Nagios).• Managing Support Tickets and follow-ups till resolved.• Support end-users over the telephone, email, remotely & on-site.• Coordinate & discuss with IT functional Teams to find the best solutions.• Maintaining daily, weekly, and monthly IT incident, issuance, and inventory reports.• Maintain 600 computer nodes for smooth operations with the support team.• I am direct to ensure smooth daily IT operations, end-user support, & call center software. Show less