Marco Monteiro

Experience

• 

  McDonald's

  Sept 2009 - Mar 2010

  Cashier

  Responsibilities:- Register orders and interact with Clients.- Restocking the warehouse.

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  Eurofirst

  Oct 2010 - Apr 2011

  Locksmith

  Responsibilities:- Metal working (Wielding, cutting)- Disassembles locks; repairs and replaces worn tumblers, springs, and other parts.- Restocking the warehouse.

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  Nike

  May 2012 - Sept 2012

  Employee

  Responibilites:- Explaining the characteristics of each product to the clients.- Interact with client in English and French Language.- Restock the warehouse- Helping clients choose the most appropriate product for their needs.

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  Pingo Doce

  Mar 2014 - Sept 2014

  Cashier

  Responsibilities:- Register orders and interact with Clients.- Restocking the warehouse.- Explaining the products and answer any doubt the clients have.

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  Manpower Group Solutions

  Oct 2014 - May 2015

  Customer Service Adviser

  Inbound and Outbound calls. Responsabilities:- Provide first contact resolution of the customers issues.- Solving and scheduling technical issues- Gas bills explanation.- Solving client issues within the stipulated time

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  Teleperformance

  Oct 2015 - now

  - World Championship support ( Production, social media analysis & promotional content, worldwide broadcast coordination)- Global Esports Twitter management (Content creation, marketing campaigns & social plans)- Esports community management ( Streamers / Influencers, Community Leagues, global esports mindset growth)- Optimising external partners competitions (live streams and offline events production)Others:- Event Manager (online & offline)- Community Managers Trainer- Video editor Show less Community Manager for the Portuguese Speaking Market.Responsibilities : • Create and maintain social channels such as :- Facebook- Twitter- YouTube channels• Repost relevant, localised versions of Global content planned by Community and Marketing teams and develop and feature original content for players in local territory• Identify, engage and support local content creators and active community members in an effort to reach and grow audience and quality of content• Identify and support community and third party events. Work with local event organizers and content creators to facilitate events such as meet ups or tournaments • Manage language-specific forums or local equivalent (official or unofficial forums), posting on behalf of the editor and recruiting and managing volunteer moderators• Provide any urgent player feedback and sentiment analysis of local community and player support teams Show less Support and Technical Agent working for Supercell's games (finnish mobile games editor). Responsibilities :• Represent the Supercell brand and first point of contact for the players.• Provide excellent customer service and technical support to gamers via email in Portugues.• Provide a positive customer experience through efficient, friendly, high quality response.• Field customer inquiries across all support channels: (Member services, In-Game support, Technical support).• Assist with knowledgebase maintenance, FAQ review, and pre-formatted responses.• Deal with complaints effectively and offer quick resolution to the players.• Take part in, and encourages active participation in team discussion activities. Show less

  • Esports Manager

    May 2019 - now

  • Community Manager

    May 2017 - May 2019

  • Gaming Technical Support

    Oct 2015 - May 2017
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  Supercell

  Sept 2024 - now

  Community Manager