Talk to sales Try for Free
Hesham Lotfy

Hesham Lotfy

System Engineer

Followers of Hesham Lotfy1000 followers
location of Hesham LotfyEgypt

Connect with Hesham Lotfy to Send Message

Connect

Connect with Hesham Lotfy to Send Message

Connect

  • Timeline

  • About me

    Technical Support Manager

  • Education

    • Faculty Of Engineering, Alexandria University

      2004 - 2009
      Bachelor of Engineering Electrical Communication Department Distinction with Degree of Honor

      الأنشطة والجمعيات:Door Lock and Heat Detector using AVR Microcontroller, Communication channel implementation using MATLAB Accumulative grade : Distinction with Degree of Honor.Graduation project grade : DistinctionGraduation year : 2009

    • Information Technology Institute

      2009 - 2010
      Professional Diploma UNIX Department Very Good

      الأنشطة والجمعيات:Multi Client Exam Server, Shell Implementation using C under UNIX, DBMS using Shell Scripting, Phonebook using C It was not only a place for education purposes, but a perfect simulation for a successful work environment including business knowledge, Soft skills improvement and technical skills as well.Intake: 30 September 2009 : July 2010Major Tracks:• UNIX Administration.• Oracle Database Administration.• Network Administration. • UNIX Development. • Web Developing.

  • Experience

    • HEWLETT PACKARD

      Aug 2010 - Jan 2012
      System Engineer

      Main Project:Worked as Oracle Database Administrator in Canon account and participated in building whole database layer fromscratch with different design strategies, single instance, Oracle RAC and ASM, starting from installation phase thenconfiguring database parameters, user administration, data file and storage ,backup, restore and recovery, security,performance tuning, .., etc. till supporting phase and solving customer tickets.Main Responsibilities:· Participate in development and production environments implementation.· Handle Oracle Database Administration tasks.· Handle system administration tasks under UNIX/Linux O.S.· Supporting development and production environments via ticketing tool. عرض أقل

    • Vodafone Global Enterprise

      Feb 2012 - Jan 2013
      UNIX System Engineer

      · Working in Vodafone International Services (VIS) Global Support.· Supporting development and production environments via ticketing tool.· Handle Oracle Database Administration tasks.· Handle system administration tasks under UNIX/Linux O.S.· Responsible for handling tickets related to consumer services in Vodafone Group likeMMS, VLIVE, GDSP, VHS, LP, Discovery ,VMT , ..

    • Oracle

      Feb 2013 - Nov 2015
      Technical Support Engineer

      · Support Engineer in Oracle Retail Application Support Team.· Supporting wide range of customers globally and targeting a high level of customers’satisfaction.· Fix customers’ issues remotly by testing issue internally or during web conference withcustomer.· Maintain internal environments under UNIX, Linux or Windows, in addition to maintain andadministrate the Weblogic App Server and Oracle Database .· Support Oracle Retail Products like Store Inventory Management (SIM) , Point of Sale (POS),Retail Merchandising System (RMS),….. etc. عرض أقل

    • IBM

      Dec 2015 - May 2023
      Technical Team Leader

      • Support Engineer in AIX Offshift Team• Supporting mainly US customer and EMEA and MEA customers as well during US offshift hours• Support the majority of AIX modules related issues like, LVM, Installation, Virtualization, PowerHA, Network, AIX SAN, System Performance and HMC related issues• Handling higher severity issues and system down cases• Starting from January 2017, I have got more specialized in Virtualization, Network, AIX SAN and HMC related issues• By December 2017, I have got promoted to be US Offshift Team Leader in addition to AIX support engineer role عرض أقل

    • Delivery Hero SE

      May 2023 - now
      Technical Support Manager

  • Licenses & Certifications