Linda Keller (Pham)

Experience

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  Ski and Snowboard Club

  Jan 2011 - Jan 2012

  President

  • Collaborated with staff members to map out and implement new recruitment process. Improved membership by 50%• Coordinated and executed out of state snowboarding trip consisting of 500+ students • Researched, and identified best snowboard sponsors to attract more club members. Pitched ski and snowboard club benefits to sponsors, and established 10+ sponsors for the club

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  Outreach Experts Inc

  Jan 2013 - Jan 2015

  Outreach Coordinator

  • Identified trends in high mileage reimbursement for one-day 100 miles+ trips. Restructured rental car policy and reduced mileage reimbursement by 15%• Composed business plan to revise the company’s recruitment process. Implemented recruitment plan and increased hiring by 40% • Liaison between accounting, marketing, managers, technology, and sales team to streamline operations • Collaborated with marketing and engineering to re-design company’s website • Actively recruited outreach representatives and interviewed potential candidates Show less

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  FPT Software

  Feb 2015 - May 2015

  Office Manager

  • Conducted research on potential university investment, and summarized findings for stakeholders • Developed financial report for senior management and used pivot tables to analyze data to reduce overhead costs • Created inventory tracking system using Excel to minimize office supply inventory levels • Organized and planned monthly events to increase client relations

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  Washio

  May 2015 - Mar 2016

  Operations Associate

  • Assisted engineers with QA testing before launch of new products • Managed and coordinated daily logistics and operations of 1,000+ orders daily, providing driver and customer support for multiple cities simultaneously• Corresponded with customers via email and phone to quickly resolve any orders or tech complaints to ensure customer satisfaction • Communicated to engineers the most common tech complaints to aide in the modification of our products for more user-friendly features

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  Beyondsoft

  Mar 2016 - Jul 2021

  On assignment at Toyota Motors Sales•Drove projects through initiation to completion•Worked with key stakeholder holders to agree on project requirements, scope, and deliverables •Drafted detailed project plan, published on confluence, and tracked ongoing status •Performed risk analysis and successfully managed issues/ risks as they arose to ensure project goals were achieved•Managed several concurrent projects simultaneously •Collaborated with management to identify key initiatives to drive business forward •Provided weekly status meetings to stakeholders on progress of project •Held project kick off meeting to communicate requirements and timeline to technical teams •Oversaw and coordinated resourcing for portfolio (Lexus.com, Build Your Lexus, North American Environment Report) deployments •Served as liaison between business and technical resources for portfolio •Standardized project management documentation templates (project charter, meeting minutes, application team communication) for future project use • Built strong long lasting relationships with internal and external stakeholders Key Accomplishments: • Implemented AWS (Amazon Web Service) Advanced Shield to protect our high visibility applications (lexus.com, drivers.lexus.com, toyota.com, buyatoyota.com, and toyota.com/owners) from DDoS attacks and formalized operations process on attack response • Migrated several operational services (Gitlab, Jenkins, LDAP, and TeamSite) to new VPC to reduce technical debt by 50% and increase security on legacy systems • Updated 165 RDS SSL certificates before AWS deadline with no application interruption• Application security projects to secure application and increase audit score by 50% • Migrated 51 applications to upgraded content management system and underlying infrastructure redesign for deployment stability Show less

  • Project Manager

    May 2018 - Jul 2021

  • Associate Project Manager

    Mar 2017 - May 2018

  • Project Coordinator

    Mar 2016 - Mar 2017
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  Coffee Club

  Sept 2020 - now

  Co-Founder
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  Blue Pisces Consulting Inc.

  Sept 2021 - Aug 2023

  • Project Manager, Cloud Posse

    May 2022 - Aug 2023

  • Project Manager, Walt Disney

    Sept 2021 - Apr 2022
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  Blue Pisces Consulting Inc.

  Dec 2023 - now

  • Project Manager, Pulse One

    Mar 2024 - now

  • Project Manager, Walt Disney

    Dec 2023 - Mar 2024