
Ana Thomaz
Reservations Supervisor

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About me
Customer Sales and Services Manager at Emirates Airline
Education

Universidade Santa Úrsula
1986 - 1991Ciencias Biologicas
Experience

South African Airways
Jan 2005 - Jan 2007Reservations Supervisor
Emirates Airline
Jan 2007 - nowCustomer Sales and Services Manager
Licenses & Certifications
- View certificate

Customer Service: Managing Customer Expectations
LinkedInJun 2020 - View certificate

Customer Service Strategy
LinkedInJun 2020 - View certificate

Leading at a Distance
LinkedInJun 2020 - View certificate

Customer Service: Managing Customer Feedback
LinkedInJun 2020 - View certificate

Microsoft Teams Essential Training
LinkedInJun 2020 - View certificate

Listening to Customers
LinkedInJun 2020 - View certificate

Managing Virtual Teams
LinkedInJan 2020 - View certificate

Having Difficult Conversations
LinkedInJan 2018 - View certificate

Quality Standards in Customer Service
LinkedInJan 2020 - View certificate

2-Minute Tips for Senior Leaders
LinkedInNov 2018 - View certificate

Workshop Facilitation
LinkedInNov 2022 - View certificate

Customer Service: Handling Abusive Customers
LinkedInJul 2020 - View certificate

How to Build Rapport Quickly
LinkedInNov 2022 - View certificate

Leading with Emotional Intelligence
LinkedInJul 2020
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