Deep Enrich
Ana Thomaz
Reservations Supervisor
932 followers
São Paulo e Região
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About me
Customer Sales and Services Manager at Emirates Airline
Education
Universidade Santa Úrsula
1986 - 1991Ciencias Biologicas
Experience
South African Airways
Jan 2005 - Jan 2007Reservations Supervisor
Emirates Airline
Jan 2007 - nowCustomer Sales and Services Manager
Licenses & Certifications
- View certificate
Customer Service: Managing Customer Expectations
LinkedInJun 2020
- View certificate
Customer Service Strategy
LinkedInJun 2020 - View certificate
Leading at a Distance
LinkedInJun 2020 - View certificate
Customer Service: Managing Customer Feedback
LinkedInJun 2020 - View certificate
Microsoft Teams Essential Training
LinkedInJun 2020 - View certificate
Listening to Customers
LinkedInJun 2020 - View certificate
Managing Virtual Teams
LinkedInJan 2020 - View certificate
Having Difficult Conversations
LinkedInJan 2018 - View certificate
Quality Standards in Customer Service
LinkedInJan 2020 - View certificate
2-Minute Tips for Senior Leaders
LinkedInNov 2018 - View certificate
Workshop Facilitation
LinkedInNov 2022 - View certificate
Customer Service: Handling Abusive Customers
LinkedInJul 2020 - View certificate
How to Build Rapport Quickly
LinkedInNov 2022 - View certificate
Leading with Emotional Intelligence
LinkedInJul 2020
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