Edgar Torres

Experience

• 

  Direct Energy

  Jul 2002 - Jan 2012

  • Project Manager

    Nov 2007 - Jan 2012

  • Sr. System Analyst

    Jul 2002 - Oct 2007
• 

  Sun Life Financial

  Jun 2012 - Jun 2013

  IT Project Manager (contract)

  I led business and technical projects applying company’s delivery framework (CMMA – Capability Maturity Model Integration Level 4) within a Waterfall approach with oversight of all project aspects, including scope, schedule, budget, testing, risk, quality, resources and communication from inception to rollout.

• 

  Scotiabank

  Jun 2013 - May 2021

  Reporting to Strategic Project Management office supervising and coordinating different Credit Card Value Streams teams in a $40M Integration Program between Scotiabank and a Caribbean Bank. Project objective was to perform a customer migration and data migration which resulted in an increase of 200% in the Scotiabank customer base in Dominican Republic.As a Senior Project Manager within the IT PMO was coordinating different teams in the second phase of this program to migrate the Credit Card portfolio of 9 Caribbean countries into a new Credit card provider. Defined the program processes, procedures, reporting, etc. within the program Ensured deliverables are aligned across the projects within the program Responsible for the daily management & leadership throughout the lifecycle for the program Provided strategic approach in order to address Program interdependencies among values streams (teams) projects Monitoring development, testing and post-implementation activities in a rapidly growing and agile environment Escalated issues / risks to appropriate stakeholders as they identified Developed and maintained Sponsor relationship, including communication project progress and negotiation support Coordinated and participate during the launch of the $30 M integration project between Banco del Progreso (BDP) and Scotiabank including customer migration, data migration and integration with a new credit card provider increasing customer base from 7K to 21K. Provided 3rd level support during Testing and Production implementation for both program phases creating a framework for reporting issues using Jira as platform. This allowed IT and Business areas accurately track and analyzing those incidents, resulting in customer satisfaction and decreasing number of calls to the Contact Centre. Show less Reporting to Senior Management for Online and Mobile initiatives, managed and coordinated multiple Online and Mobile Banking projects for Panama and Caribbean regions while providing support and delivering business objectives. • Directed all aspects of the assigned projects, including scope, scheduling, development, monitoring, controlling, deployment, post-implementation activities, providing enhanced banking functions to customers in a rapidly growing and agile environment.• Led and launched an online and mobile $1.3 M integration project between Citibank and Scotiabank, identifying and developing functional gaps, customer migration, and data migration, increasing the Scotiabank Panama customer base from 7K to 28K. • Conveyed business goals to the Scrum team by maintaining a timely Business Product Backlog through the creation of user stories.• Inspected and evaluated product progress through iterations as a Technical Product Owner.• Provided 3rd Level Production support in the Online and Mobile banking application for the Panama and Caribbean regions by accurately tracking and analyzing incidents, resulting in customer satisfaction and decreasing number of calls to the Contact Centre.• Managed from planning through successful completion front-end Maintenance Releases for Online and Mobile banking for the Panama region, on a quarterly basis, while coordinating development, quality assurance, LATAM release management, and support teams in a cohesive manner. Show less

  • IT Senior Project Manager - Strategic Projects (contract)

    Dec 2018 - May 2021

  • Manager Business Analysis

    Apr 2016 - Nov 2018

  • Project Manager (Contract)

    Jun 2013 - Apr 2016
• 

  CIBC

  Aug 2021 - Oct 2022

  Sr. Project Manager, IT