Vineet Asthana

Experience

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  IEnergizer Inc

  Feb 2002 - Mar 2003

  Support Cell Auditor

  Worked as aSupport Cell Auditor. A Company engaged in Business Process Outsourcing for a US firm, handling their projects on Health Insurance & Claim Processing.Key Responsibilities:Worked With Health Insurance Team (Blue Cross of California) of USA on their Benchmark Responsible for achieving 98% of Retrievals and Customer Satisfaction Audit the daily report sent to NHQ (USA), Process Control of complete Audition.Industrial Training / Seminar attendedSeminar on E-commerce Business on new arena for Small Industries. Team Building Programs, organized by Reliance Communication Ltd, Mumbai.Personality Development/Time Management conducted by NIS Sparta Ltd, Mumbai. Show less

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  Reliance Communications Ltd

  Apr 2003 - Feb 2007

  RDA Group of company, India's leading integrated telecommunication company with over 60 million customers.Key Responsibilities:Ensuring Service Delivery within SLAComplaint Management Activity using various tools, Like Clarify, Clarity, Simplify.Nationally Co-ordination for enhancing processes continuous improvement in terms of TAT adherence. MIS Generation and Co-ordinate with Internal Deptt for fast resolution, facilitating closure.Customer Satisfaction SurveysForecasting demand of the customers on various products/offers for required lead times & factory slotting.Developing satisfactory level with Corporate Accounts by meeting them frequently in person and providing resolutions of their each and every issue, updating them by the current processes, SLAs, Services, Products Show less

  • Corporate Relationship Manager

    Apr 2004 - Feb 2007

  • Senior Ops Executive

    Apr 2003 - Apr 2004
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  HCL Infosystems Ltd.

  Mar 2007 - Feb 2008

  Senior Operation Lead

  A well recognized Production, Development, Marketing House in IT sector in India, Rs.2000 Cr turnover per year in Frontline division.Key Responsibilities:Operation & Coordination:Support to Sales Team for their ongoing projectsCustomer survey & Coordination for order fulfillment & ExecutionPlanning & Management:Planning & Forecasting demand of the customers on various productsPromotions & offers on projected funnels, for required lead times & factory slotting.Customer Satisfaction Surveys, Results' Analysis-Focusing on Customers' concerns and Suggesting resolutions, facilitating closure, enhancing processes for continuous ImprovementOrder Fulfillment:Responsibility of all local & multicitiy Order Fulfillment with support of Local Billing team, Logistics team & procurement team and ensuring delivery of the desired devices by on time across India for the top listed corporate accounts. Show less

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  MyWay

  Feb 2008 - Sept 2012

  CSD; An IPTV project of HFCL Infotel LimitedKey Responsibilities:Planning & Rollout of CRM Process & Design principle.Successful implementation of CRM (iGenesis), which included the responsibilities like, finalizing the specification, UAT & further training to Call Centre.Dissemination of new processes & adherence thereof.Feedback for process improvements in the existing process keeping the requirement of customers.Ensuring customer satisfaction through replying their queries on email ([email protected])SLA compliance- maintains a constant track of SLA through various processes.Responsible for Fulfillment & CAF audit.Presenting Performance/Operations dashboard on a monthly basis. Show less

  • Deputy Manager-CSD(A HFCL Infotel Group)

    Mar 2010 - Sept 2012

  • Assistant Manager-Business IT

    Feb 2008 - Mar 2010

  • Assistant Manager

    Feb 2008 - Mar 2010
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  Infotel Business Solutions Ltd.

  Oct 2012 - Apr 2015

  Manager ( Business Process) - IT

  Handling the Business process part for Desiging & developing any process related to Exisiting or new Business Requiremens. Accordingly the software development by expert developer, testing & monitoring till final deployement at the Client end.

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  Infotel Business Solutions Ltd

  Apr 2015 - Apr 2019

  Senior IT Project Manager

  Business Process Re engineering and Product Management

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  INFOTEL BUSINESS SOLUTIONS LIMITED.

  Apr 2019 - Sept 2019

  Principal Consultant (DGM - IT)

  Managed IT Services, Technology Product and Delivery

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  Exicom Tele-Systems Limited

  Oct 2019 - Nov 2022

  Principal Consultant (AGM - IT)
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  Exicom

  Apr 2022 - Apr 2024

  Principal Consultant (DGM - Technology Platform)
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  Confidential

  Apr 2024 - now

  Head - Technology & Product Digitization