Erin Packer

Experience

• 

  Carnival UK

  Jun 2012 - Sept 2014

  Identifying individual Deck and Technical training requirements, including Security training, for CUK Crew according to Training Matrices, Training Priority Lists and Fleet HR System (MAPS) records.Scheduling courses and procuring bookings for all Deck and Technical competencies in order to maximise attendance levels and ensure compliance with Statutory and Fleet requirements.Generating compliance reports for Statutory and Fleet Instruction competencies to highlight outstanding training for CUK Officers and crew.Liaising with Crew Scheduling and Recruitment and Operational Departments with regard to Deck and Technical training needs of CUK Crew.Liaising with Company offices, Manning Agents and Colleges/Training Providers regarding existing and proposed training.Responding appropriately to ad hoc requests for training from CUK Crew.Monitoring training costs for Deck and Technical courses to in accordance with the approved Fleet Training budget.Administering relevant invoices and expenses and assign to the correct cost centre via Markview.Maintaining a system to manage invoice receipt, submission and payment for all courses administered.Producing actual and predicted training figures/budgets as required.Highly skilled in Excel, Word and other Microsoft Packages as well as Lotus Notes and Outlook.Assisting other departmental members as required to ensure an even spread of work-load.Issuing Training Plans and Priority Lists for the crew members and vessels.Producing Training Reports for Senior Management teams in the company and Carnival Corporation.Assisting and training new team members as well as actively cross training across roles in the team.Involved in the training and development of new courses for Britannia, CUK’s new Vessel. Show less Providing first point of contact with Carnival UK vessels for all queries, helping to answer and direct emails and phone calls to the appropriate department, dealing with over 100 queries a day within 2 day SLAs.Issuing contracts and letters of employment.Monitoring crew mandatory seafaring documents including running a project to provide all seafarers with a Seaman’s Discharge Book before 2013.Paying and monitoring all crew expense claims for generic expenses.Ordering uniform for new and existing crew members.Inputting and updating crew personal details into the internal database.Checking and chasing references - especially the for all youth staff in accordance with Carnival UK Safeguarding policy for young persons.Renewing and updating existing crew members Disclosure and Barring Services records. Show less

  • Training and Compliance Office

    Jul 2013 - Sept 2014

  • HR Administrator

    Jun 2012 - Jun 2013
• 

  South Western Railway

  Sept 2014 - now

  Partnering with business units to develop overall business strategy and objectives. Translating business strategy and objectives into achievable plans that are aligned with business imperatives, while assuring compatibility with company values, ethics and policies.Working collaboratively on all people issues, building strong relationships with 9 management teams within 4 geographical areas, managing around 1000 employees. Providing analysis and recommendations in areas such as talent management, organisational assessment, performance and career management, succession planning, organisational structure, workforce planning and change management.Counsel and coaching employees and managers regarding HR issues, practice and policy including complex employee relations cases, performance management, facilitation of formal/informal complaints to resolution, disciplinary actions and terminations, with focus on commercial outcomes for the organisation.Building and sustaining relationships with Trade Union officials producing cooperative ways of working together.Managing the annual Performance Management Development processes.Leading and supporting the organisation through change transformation and consultation processes, ensuring continued employee engagement and productivity. Assists in compiling various HR metrics and analysing, reporting and identifying trends within the organisation and industry. Development and implementation of HR policies and procedures, including GDPR.Liaising with HR specialist functions to provide a quick and seamless approach to training, recruitment, talent and succession, employee wellbeing, change management, service delivery, projects and employee relations. Managing Employment Tribunal Cases in liaison with company solicitors Line management responsibility of Employee Relations Support Team, Show less Providing support with employee relations case management and arrangements; as well as updating information at all stages of the cases, providing assistance within formal meetings of varying levels of complexity throughout the employee lifecycle.When required confidently provides trusted guidance and support to managers during formal meetings Supporting senior managers and union representatives at both collective and local level consultation, as well as 1-1 consultation with representatives.Assisting with trade union representative elections Providing ‘first level’ query handling and administrative support to internal and external customers as well the wider HR Services teamUpdating and improving the HR Induction process and presentation and conducting 1-1 inductions for senior managers and heads of departments.Building and implementing a statistics spreadsheet and ER dashboard to reflect the volume and handling of ER cases.Producing and publicising new flexible working application form in line with legislative changes.Providing guidance and support in high-profile ER cases from beginning through to completion.Training and developing new team members, offering continued help and guidance where needed.Assisting with note-taking at Full Company Council meetings and during the Customer Experience Improvement Programme.Working on several high-end projects to help support the HR Services and line managers.Producing a case study of flexible working practises and suggestions for greater line management ownership of process. Engaging with senior managers and line managers to construct guidelines for conducting flexible working meetings. Creating and developing a training programme for managers to increase their confidence in supporting at different local level meetings. Participating in discussions with HR Business Partners around team remits and engagement to improve working relationships to provide a more seamless ER service to the business. Show less

  • HR Business Partner

    Jun 2016 - now

  • HR Coordinator

    Sept 2014 - Jun 2016