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Anthony Ejiga

Anthony Ejiga

Emergency Call Center Agent / Supervisor

Followers of Anthony Ejiga927 followers
location of Anthony EjigaAbuja, Federal Capital Territory, Nigeria

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  • Timeline

  • About me

    Web and Mobile App Designer | Software Tester | SEO Specialist | Project Management | I help deliver high-converting designs for businesses and brands to drive above-500% increase in customer retention.

  • Education

    • ISCOM

      2013 - 2017
      Bachelor's degree Economics Second-class Upper

      Make the best decision under limited resource conditions. This includes the rational allocation of human, material, financial and other resources in different departments, projects and time spans. Improve the economic benefits of economic organizations through scientific management methods and economic analysis tools. Evaluate the feasibility of projects through cost-benefit analysis, eliminate those projects with excessively high costs and poor returns, and thus improve the overall… Show more Make the best decision under limited resource conditions. This includes the rational allocation of human, material, financial and other resources in different departments, projects and time spans. Improve the economic benefits of economic organizations through scientific management methods and economic analysis tools. Evaluate the feasibility of projects through cost-benefit analysis, eliminate those projects with excessively high costs and poor returns, and thus improve the overall profitability of the enterprise. Show less

  • Experience

    • Prime Alert sSecure

      Nov 2019 - Jul 2021
      Emergency Call Center Agent / Supervisor

      ● Manage emergency call handling processes and customerflow to ensure proficient serv● Review the work of staff and conduct performanappraisals.● Investigate and solve customer service complaints.

    • T&A Exchange Service, Coca-Cola Outlet

      Nov 2021 - now
      Operations Manager

      ● Optimize team operations by leveraging Excel, GoogleSheets, Trello, and Slack to manage records, trackperformance, and enhance collaboration.● Analyze workforce data to identify improvement areas andimplement strategies that boost employee engagement andefficiency● Facilitate onboarding and training for new hires, ensuringsmooth integration and alignment with organizational goals.

    • Donkey Technologies

      Feb 2023 - Sept 2023
      UI/UX Designer

      ● Created UI designs for web and mobile apps across variousindustries, including real estate, oil and gas sector,entertainment, health, home services, food delivery, etc.● The team and I delivered modern designs in theentertainment project that increased the conversion rate by20% within the first six months of launchin● Developed UI mockups and prototypes that clearly illustratehow sites will function and look

    • UK TELECOM DISTRIBUTION LTD

      Aug 2024 - now
      SEO and Link Building Specialist (Full Time)

      ● I develop and execute effective SEO strategies to increaorganic search rankings and drive traff● Conduct keyword research to guide content teams.● I optimize website content, meta tags, and images to improveSEO rankings.● I perform competitive analysis to identify opportunitiesfor improvement.● I build and maintain high-quality backlinks through variousmethods such as outreach, guest blogging, andpartnerships

  • Licenses & Certifications