Sunday Moses

Experience

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  Global royal venture

  May 2016 - Jul 2019

  Sales Attendant

  Assist customers with fueling their vehicles, ensuring efficient and accurate service for up to 100 customers daily.Handle cash, card, and mobile transactions, maintaining a cash register with zero discrepancies at the end of each shift.Provide additional vehicle services such as checking tire pressure, oil levels, and cleaning windshields, enhancing customer satisfaction.Adhere to strict safety protocols when handling flammable materials and responding to fuel spills, ensuring a safe work environment.Upsell fuel additives and related products, increasing station sales by 10% in the last quarter.Key Achievements:Recognized as “Employee of the Month” twice for consistently delivering excellent customer service.Successfully managed large volumes of customers during peak hours without compromising service quality. Show less

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  First City Monument Bank Limited

  Dec 2019 - Jul 2021

  Televerification

  Conducted telephone verification of customer information for account openings, loan applications, and large transactions, ensuring all details were accurate and compliant with bank policies.Resolved customer inquiries over the phone, de-escalating concerns regarding account security, and providing guidance on bank policies and procedures.Accurately recorded and updated customer data in the bank’s CRM system, achieving a 98% accuracy rate in data entry.Adhered to strict data protection policies, ensuring all customer information was handled confidentially and in compliance with regulatory standards (e.g., KYC, AML).Key Achievements:Consistently achieved monthly performance targets, completing 100+ verifications daily.Reduced verification processing time by 20% by streamlining call scripts and improving data retrieval methods. Show less

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  Peoplesplus management services (Zenith subsidiary)

  Jun 2023 - now

  Archive assistant

  Organized and maintained the bank’s physical and digital archive, ensuring that all records, including financial statements, loan documents, and others were accurately filed and accessible.Assisted auditors and legal teams by retrieving requested documents efficiently, reducing document retrieval times by 15%.Scanned and digitized paper documents, ensuring compliance with the bank’s digital archiving standards and enhancing the security and accessibility of records.Conducted routine audits of archived materials, ensuring all documents were accounted for and in their proper locations.Adhered to confidentiality protocols, ensuring sensitive customer data remained secure and only accessible to authorized personnel.Key Achievements:Played a key role in the successful transition from a paper-based archive to a digital system, digitizing over 2,000 documents.Maintained 100% accuracy in document categorization and retrieval throughout the archiving project. Show less