Melanie Hansen

Experience

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  Myself Only; Self-Employed

  Jan 1993 - now

  Professional Singer

  Accomplished vocalist and performer with 35+ years of experience privately trained. Looking for a music career, to perform onstage or to sing backup vocals. I've been singing since I was three years old. I used to perform for my family in my parents living room on Holidays. I studied Tap, Jazz and Ballet for 16 years and at 3 years old, I sang on Sesame Street with Ms. Susie. I studied Vocal Performance, Musicianship and Strength training privately with my vocal coach using Ann Johns Ruckert & William Riley's technique from 1993 to the present. I've audition for Star Search, American Idol and the Voice. • I currently am the lead vocalist for the band Wagner Road. • I sing the National Anthem all over the US for big sporting events and county fairs. • I have won multiple National Anthem contests being chosen to perform for the biggest shows at these events. Show less

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  Wayne Memorial Hospital

  Jan 1999 - Jan 2005

  Project Manager / Systems Analyst

  Project manager for Maternity system -OB QS and IDX RadiologyCreated custom reports and patient letters for the IDX Automation ModuleIDX and PACS Installation and support. Specializing in mammography module setup for the IDX program.MISYS support and Project management Interface Support and maintenanceTech support backup for the IT department, fixing PC's and talking clients through fixing issues along with help desk duties. Started at Help desk working up to systems analyst with fill in support when needed answering phones and troubleshooting Developed a telephone paging system internally for employeesQwest system development through SQL for customer billing and finance Melanie HansenResume - Page 2Organizations Exceptional Customer Service Team Show less

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  Cellular One of NEPA

  Jan 2007 - Jan 2010

  Accounting & Payroll Cerk

  Project Manager for IDI System. Accounting responsibilities, balance sheets, GL accounts and monthly balancing of bank statements and customer accounts. Daily tasks include balancing all customer transactions and daily reportingPayroll Clerk for company

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  Wayne Highlands School District

  Nov 2010 - Nov 2017

  Computer Technical Analyst

  • Perform on-site level 1 technical support and analysis for teachers, staff and students in an academic setting, including remote technical support when necessary.• Install, configure, test, maintain, troubleshoot, repair and monitor computer hardware, software, mobile, printing and network devices in a mixed platform environment.• Serve as the primary technology support lead for the school administration, faculty, staff, and student.• Collaborate with the Technology Supervisor and the Network Manager to ensure efficient operation of the District’s computing environment, including the effective operation of network components.• Receive and respond to calls and emails requesting service, and effectively establish priorities for service in cooperation with the Technology Supervisor and Network Manager.• When necessary, confer with company and vendor representatives about solutions to problems.• Develop and maintain an inventory of all equipment and parts.• When necessary, write scripting codes to perform automated functions in the end-user’s environment.• Upon request, “train” teaching staff on new network/security features initiated on network and in labs and classrooms. Show less

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  Human Resources Center, Inc.

  Nov 2017 - Nov 2021

  Director Of Information Technology

  Technology Director responsible for bringing technology to a current standard. Responsible for new IT policies and procedures along with keeping system security up to date. Systems project manager responsible for coordinating new technology along with implementation and maintenance of new and existing systems and employee trainings. Responsible for leading the development and implementation of the agency’s short and long term strategic technology plan and maintain a current knowledge of technology trends on all levels of integration and implementation of new technology strategies and continuous security monitoring and improvements. Direct development and execution of an agency wide disaster recovery and business IT continuity plan. I led a statewide EVV (Electronic Visit Verification Implementation ) project for IDDA facility. In our company it was for 250+ employees and is a verification system that the Home-based Waiver program was mandated to used to protect from Medicare fraud Systems administrator and product expert for multiple systems (Setworks, ECP - EHR, MITC workforce Solution) Information Security Officer- responsible for employee IT procedures and compliance Systems project manager responsible for coordinating new technology along with implementation and maintenance of new and existing systems and employee trainings. Responsible for leading the development and implementation of the agency’s short and long term strategic technology plan and maintain a current knowledge of technology trends on all levels of integration and implementation of new technology strategies. Direct development and execution of an agency wide disaster recovery and business IT continuity plan. I also co-managed our network of 100+ computers through Azure and MS365. I developed an internal Intranet site call the Around the Water Cooler that we utilized for staff information. I hold a certification for Meraki Networks Certified Cisco Meraki Network Operator. #006987 Show less

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  VHS Learning

  Nov 2021 - Nov 2022

  Technology Services Manager

  Responsible for providing stellar customer service and support, course management, technical support, and technical training. Evaluate and implement courseware, develop best practices in the use of course tools, create and maintain technical documentation, train faculty and staff on the use of course platform and tools, and provides technical support to all those using VHS Learning products and services. Chief Security Officer - responsible for keeping student privacy and policies in compliance. FERPA, COPA COMPLIANCE Responsible for Staff security testing and training Coordinate and track annually scheduled technical tasks and projects – Smartsheets intro Mentor and motivate technical staff to deliver timely and high-quality services Monitor and review employee work performance to identify strengths, opportunities for improvement, and areas where workflow can be streamlined Coordinate and assign work to technical personnel according to their capabilities to ensure an even distribution of workload Supervise and coordinate technical staff operations to ensure proper resolution of company/client issues Liaise with departmental heads to help develop tactical plans for the delivery of professional services Oversee availability of work tools, machine, and other necessary equipment required for the performance of job duties Coordinate technical training to staff to help ensure a competent and effective workforce Prepare cost estimates required for technical operations, labor, and materials and assist with annual budget preparation. Review billing for vendor services to ensure accuracy. Coordinate annual reviews of technical standard operating procedures (SOPs) and Knowledge Base documents. Conduct periodic reviews to ensure the efficient performance of work equipment and systems Facilitate tech team meetings and maintain documentation of technical operations and decisions taken Maintain an up-to-date knowledge of IT systems, security and support services. Show less

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  Tobyhanna Army Depot

  Feb 2023 - now

  Lead Information Technology Specialist (Internet/Policy Planning)

  Responsible for:Maintaining static and dynamic web sites or portals using standard programming languages.Ensure websites comply with regulatory requirements, such as the American Disabilities Act.Improve team effectiveness, efficiency and work products.Ensure and lead all team members to participate in planning for achievement of team goals and objectives.Communicate assistance and advisory services of Internet and Intranet systems.