Jillian (Riches) Jette

Student

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Greater Boston

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Timeline
About me
People Person | Hospitality Connoisseur | Entrepreneur
Education
- Grafton High School
  -
- University of Vermont
  2016 - 2017
  Professional Certificate Program Business of Craft Beer
  The Business of Craft Beer Certificate Program was developed in collaboration with the Vermont Brewers Association. It is an ideal fit if you are looking for a career change or advancement, or have dreamed about opening your own brewery and want to make it a reality. This program will provide you with industry specific knowledge directly from craft beer experts across the country.See more here: http://learn.uvm.edu/program/business-of-craft-beer/
- Nichols College
  2016 - 2019
  Master of Science Organizational Leadership (MSOL) Organizational Leadership
- Lasell College
  -
  Bachelor of Science Hospitality and Event Management 3.73 GPA, Magna Cum Laude, Dean's List all 8 semesters
  Activities and Societies: Hospitality Club - President (1.5 year term) and committed club member for 4 years, Leadership Scholar – (4 year program) scholarship and activity based programs,LEAF (Lasell Environmental Action Force) Club – Secretary (1 year term), Ecotourism Service Learning Trip in Brazil, Second Step Mentor Program (2 years participation)
- Nichols College
  2016 - 2019
  Master of Business Administration (MBA) Business Administration and Management, General
Experience
- Lasell College
  Sept 2009 - May 2013
  Student
- EMC
  May 2010 - Jan 2011
  Guest Services Agent
  - Conducted the set up and break down of 15 briefing rooms- Facilitated logistics including limousine and food services- Compiled data and conversion of sales systems leading to increased productivity- Initiated sustainability practices: higher efficiency lighting and a recycling system
- Boston Harbor Hotel
  Jun 2011 - Aug 2011
  Sales Intern
  - Completed sales analysis project for Director of Sales which helped guide sales strategies- Finalized sales contracts leading to increased sales productivity- Fostered relationship between Lasell College and Boston Harbor Hotel - Prepared materials for daily sales meeting- Creating new bookings in Delphi
- Boston Harbor Hotel
  Jun 2012 - Aug 2012
  Leisure and Corporate Sales Intern
  - Completed monthly production reports for corporate accounts which enabled the Director of Corporate Sales to complete a comprehensive analysis of accounts- Participated in internal Recognition Committee, a group with the task to recognize employees that displayed 5 star behavior, an essential component of the company culture- Acted as out of office contact for the Manager of Leisure Sales and the Director of Corporate Travel; effectively fielded inquiries, booked reservations, maintained relationships, coordinated with reservations department and other hotel staff- Performed market research for corporate travel rates to provide information to create competitive pricing- Facilitated business development with Old Town Trolley Company Show less
- Boston Harbor Hotel
  Apr 2013 - Jul 2013
  Sales Assistant
- Courtyard by Marriott
  Jul 2013 - Jun 2014
  Director of Sales and Marketing
  -Responsible for all aspects of sales and increasing revenue; business transient corporate accounts, group business of 10 rooms or more, all market segments-Point of contact for all customers from initial inquiry to departure and payment; during the process build strong relationships with attentive customer service and consistent follow up, relationships cultivated have lead to an increase in repeat business and loyal customers-Participate in service recovery; empathize when guest is unsatisfied and rectify situation-Listen and uncover guest needs; include how we will meet these needs in proposal-Increase business via: outside sales calls both cold call and appointment based, phone and email solicitation, networking events with local Chamber of Commerce, MA Tourism events and visitors bureau, etc.-Measure, analyze and track sales success via STR Report, Weekly Sales Report, Salespro system-Manage on site marketing efforts; maintain Marriott brand website, create landing pages to drive increased awareness, monitor 3rd party websites Show less
- Attend, Inc
  Jul 2014 - Aug 2016
  Sales Development Rep
  Attend is transforming the way Marketing and Sales teams approach in-person interactions at events. Our Revenue Event Marketing platform makes it easy to target and attract the right attendees, maximize face-to-face interactions, and drive timely follow-up to accelerate pipeline and drive revenue. Attend turns attendees into prospects, prospects into customers and customers into lifelong loyal promoters.We integrate with Salesforce as a solutions based event engagement tool.Attend is based in Boston, MA, and is funded by .406 Ventures. Show less
- Nichols College
  Aug 2016 - Jan 2022
  Promoted to assistant director role, retained all responsibilities of alumni engagement manager position with addition of increased college communications tasks.- Manage Merit Pages, a tool to help amplify and distribute Nichols stories to local newspapers. - Find, write and publish student stories to celebrate the successes of our students and strengthen the Nichols College brand.- Assist in writing and distributing press releases.- Maintain alumni website.- Contributor to the Nichols College magazine.- Served as project lead and liaison with IT to launch a more engaging and modern website for our Bison Blitz, yearly athletics fundraiser.- Currently serving on the Nichols College COVID-19 communications task force. Show less - Reinvigoration of Class Scribe volunteer program, rebranded and updated job description as Class Champions. Responsible for engaging and supporting this volunteer group of alumni. - Introduced the Golden Bison Bulletin, a newspaper publication serving as an engagement tool for our “Golden Bison” those alumni that have celebrated their 50th reunion and beyond. Create content outline, curate guest writers, serve as lead on project. Published twice annually. - Video producer and liaison for stewardship videos.- Worked closely with IT to launch new alumni website using WordPress- Alumni event support, events large and small. Casual pop-up events, yearly recognition banquet, reunions and homecoming festivities. - Responsible for the marketing and recognition for the Nichols College planned giving society.- College communications such as Dean’s List announcements. Show less
  - Assistant Director of Public Engagement
    Jul 2019 - Jan 2022
  - Alumni Engagement Manager
    Jul 2018 - Jul 2019
  - Graduate Assistant - Alumni Relations
    Aug 2016 - Jul 2018
- Foolproof Brewery
  Sept 2016 - May 2017
  Sales & Brand Ambassador
  Provide sales and event support in the Connecticut market, spreading the word about Foolproof one event & tasting at a time.See our awesome line up of beers here!http://www.foolproofbrewing.com/beers
- Taylor Brooke Winery
  Apr 2017 - Nov 2019
  Tasting Room Associate
- Muddy Brook Builders
  Mar 2021 - now
  Owner
  Frame to finish carpentry and general contractor services for the central, Massachusetts community. At Muddy Brook Builders we restore and modernize houses for homeowners inspired by the quality craftsmanship of heritage New England Homes.https://muddybrookbuilders.com/
- Girls Inc. of Worcester
  Jan 2022 - Apr 2023
  Director Of Development
- Taylor Brooke Winery
  Aug 2023 - now
  Program Coordinator
  Tasked with creating new programs that drive engagement and revenue to Connecticut's first farm winery & brewery.
Licenses & Certifications
- Beer 101 Training
  Brewers Association
  May 2013
- ServSafe Food Service Protection Manager
  ServSafe
  Mar 2011
- Diversity, Equity and Inclusion in the Workplace Certificate
  USF Corporate Training and Professional Education
  Dec 2022
  View certificate
Honors & Awards
- Awarded to Jillian (Riches) Jette
  Recipient of the Hospitality Department "Book Award" Hospitality Department Faculty May 2013 This award is given in recognition of commitment to academic excellence at Lasell College. In addition, he/she is judged by Lasell College faculty to be a leader among fellow students in his/her professional demeanor, maturity, perseverance, and collegiality.
- Awarded to Jillian (Riches) Jette
  Achievement Award Scholar Lasell College Sep 2009 The Achievement Award Scholarship is a 4 year scholarship awarded to students with an exceptional academic achievement.
- Awarded to Jillian (Riches) Jette
  Leadership Scholar Lasell College Office of Student Activities Sep 2009 The Leadership Scholar Program is a 4 year scholarship as well as an activity based program. In this program students explore concepts of leaderships in seminars to develop practical leadership skills. Students also apply this knowledge to on campus leadership roles which result in a positive effect with clubs and organizations.
Volunteer Experience
- Student volunteer
  Issued by Ecotourism Service Learning Trip to Brazil on May 2011
  Associated with Jillian (Riches) Jette
- Student volunteer
  Issued by 2nd Step Mentoring on Sept 2009
  Associated with Jillian (Riches) Jette