Isabelle Holmes

Experience

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  The Co-operative Group

  Sept 2011 - Aug 2013

  Customer Service Representative

  - Working on the tills, taking payments- Answering customer queries- Replenishing stock- General customer service

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  Patisserie Holdings PLC

  Apr 2014 - Jun 2015

  Customer Service Assistant

  - Welcoming customers- Taking customer orders- Waitressing- Barista - Taking payments- Opening and closing the store

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  Au Pair World

  Jun 2014 - Aug 2014

  Au Pair

  I spent a month as an au pair to a 6 year old girl in Madrid. On a daily basis I was responsible for teaching her English through a number of games and reading activities, keeping her occupied during the day, making her meals and generally helping out with household tasks. I consistently spoke with the parents in Spanish throughout my stay.

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  University of Bath

  Feb 2015 - May 2015

  Outreach Tutor

  On a weekly basis I worked as an assistant in GCSE level French and Spanish classes. This included working separately with individual pupils as well as assisting the teacher in whole-class activities.

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  TrueLite Trace Inc.

  Jul 2015 - Dec 2015

  Business Development
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  BusinessHub Consultants

  Jul 2015 - Dec 2015

  Market Analyst

  As a Market Analyst I worked on a number of different projects both independently and supporting my colleagues. BusinessHub is a new player in the consultancy market, working with a number of international clients who are interested in expanding their trade to the LatAm region.- In-depth market reports on a variety of subjects including Energy, HRI Foodservice, Food and Beverage, Mining- Monthly update market reports for one of our main clients- Organisation and preparation of client visits and trade missions including accompanying clients to meetings and writing follow-up reports- In-market expansion of client companies/projects- Carrying out market research in order to further advise our clients- Managing the company's LinkedIn pagesIn this position I worked in a bilingual environment, using both my written and spoken Spanish skills. Show less

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  General Practioner

  Feb 2016 - Jul 2016

  PA/Secretary

  In this position I was responsible for the day to day running of the practice, working in a bilingual French/English environment with a wide range of patients.- Taking all incoming phone calls- Booking appointments- Managing the patient database- Filing and organising new results- Taking payments- Weekly payments- Incoming and outgoing post- Answering any patient queries- Other ad hoc admin duties

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  High Fliers Research Limited

  Sept 2016 - Mar 2017

  University Manager (Bath) for the Times Final Year Student Survey

  Managing The Times Final Year Student Survey at the University of Bath for 2016/2017. In this role I developed various skills including researching, project management, recruiting and interviewing. - Marketing and advertising to recruit final year students for research projects- Organising and managing research projects including the final survey of 500 students in February 2017 - Using time management to efficiently meet and exceed targets whilst dealing with busy periods of university work Show less

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  University of Bath

  Sept 2016 - Jun 2017

  Outreach Ambassador

  - Leading tasks at university events such as Open Days, Taster Days, alumni conferences- Overseeing and managing group activities with prospective students - Travelling to Higher Education fairs and schools around the country to give presentations about university life

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  IPA (Institute of Practitioners in Advertising)

  Sept 2017 - Mar 2021

  In this role I am responsible for the day to day running of the insight service and managing team output:- Commissioning and managing external research projects (including questionnaire design, data analysis and interview reviews, report writing and editing).- Attending conferences and delivering relevant trends and insights to our member agencies through reports and presentations- Developing research-led presentations as part of broader IPA initiatives, events and reports, including presenting to senior stakeholders- Managing a team of 4 to deliver increased value for money for our members y-o-y, through answering insight briefs covering cultural trends, sector and market performance, audience insights, advertising best practice and case studies using desk research and a range of research tools and data- Planning departmental workload and increasing team efficiency by delegating content projects and coordinating working practices, and setting the strategic content direction for the team Show less Responsible for individual content projects, presenting and supporting senior team members:- creating a monthly infographic working with comms department and a designer- independently writing macro trend reports on a range of industries- leading 'Insight refreshers' (presentations about the service to various stakeholders at member agencies)- training/inducting junior team members- contributing to team content projects including managing questionnaire design, liaising with suppliers/research agencies- uploading content and reports to IPA website Show less In this position I was responsible for supporting the rest of the Insight team in day to day duties:- answering insight queries from advertising agencies using a range of research tools- contributing to team content projects, for example PPT design, questionnaire drafting and editing, :proof reading, data analysis, writing opinion pieces/perspectives- independently creating content projects for members using a range of secondary research sources and commissioning primary research Show less

  • Insight Manager

    Oct 2019 - Mar 2021

  • Senior Insight Analyst

    Jan 2019 - Sept 2019

  • Insight Executive

    Sept 2017 - Dec 2018
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  Spark Foundry

  Mar 2021 - Jan 2023

  Insight Manager
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  Publicis Media

  Oct 2022 - now

  Associate Insight and Research Director