Van Anh Luong

Experience

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  British Council

  Jun 2017 - Feb 2020

  - Delivered excellent customer service, including handling customer inquiries, resolving customer complaints about the center's service and procedures.- Liaised with internal and external stakeholders to organize & conduct professional development training for 60 Teaching Assistants every 4 months.- Received commendation letter from Branch Academic Manager for displaying excellent communication & teamwork skills, pro-actively resolving academic issues, successfully assisted in delivering the school's Parent +1 Hour engagement sessions. - Independently presented current issues, provided updates and proposed resolutions during the Teaching Centre Management team weekly meetings.- Communicated with relevant departments on a daily basis to deliver timely updates and increase information accuracy.- Shortlisted 120+ applications, interviewed 40 candidates quarterly, recruited, and provided training on spot for 20+ new Teaching Assistants each semester.- Processed monthly pay claims for 50 employees.- Acted as Line Manager and evaluated personnel performance through observations for 15 Teaching Assistants per semester. Show less

  • Senior Teaching Assistant (STA)

    Mar 2018 - Feb 2020

  • Teaching Assistant (TA)

    Jun 2017 - Mar 2018
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  RMIT University Vietnam

  Jun 2019 - Sept 2019

  Student eLearning Assistant

  - Monitored the installment of OneDrive into RMIT students' learning programs.- Delivered guidance for peers and RMIT staff during Launching Week.- Escalated unsolved issues to the IT department.

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  Common Purpose

  Aug 2019 - Aug 2019

  RMIT Common Purpose Global Leader Experience Hong Kong

  - Sponsored by RMIT University to attend the Global Leader Experience (GLE) Hong Kong 2019 with 100+ students from Singapore, Hong Kong, Indonesia and so on.- A 4-day event designed to support students in shaping our Leadership qualities as well as increasing our cultural intelligence skills while working in diverse teams throughout the event.- We participated in local company immersion visits, worked in diverse teams, built up our own solutions to tackle Hong Kong emerging problems and presented in front of the industry experts. Show less

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  RMIT University Vietnam

  Nov 2019 - Nov 2019

  RMIT Global Leadership Forum Ho Chi Minh City Campus

  - Sponsored by RMIT University to participate in Global Leadership Forum (GLF) in Ho Chi Minh City Campus with 500+ students from Melbourne, Singapore, Vietnam, Hong Kong, Indonesia.- Join 20+ industry leaders and 500 RMIT students at the 2019 Global Leadership Forum in Ho Chi Minh City in November 2019. - Attended interactive workshops and industry success talks by visionary leaders representing massive international brands such as EY, Citibank, Deloitte, Heineken, Unicef and so on.

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  RMIT University

  Jul 2021 - Nov 2021

  Peer Mentor

  - Offered a position as Peer Mentor for Investment Module with the highest overall result of 98/100. - Assisted peers in preparing for exams, assignment planning, general study tips.- Helped with a range of computer applications, such as Excel, Words, Reuters.

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  VisasQ inc.

  Feb 2022 - Sept 2024

  Research Manager

  Publicly listed company at Tokyo Stock Exchange: https://www.bloomberg.com/profile/company/4490:JPAs Japan's No.1 primary research service provider, VisasQ delivers competitive advantage by bringing global consulting firms, investors and corporations closer to the source in Japan. We have expanded globally to our Singapore office with strong custom recruiting capabilities in Southeast Asia (with native language speakers), Asia and beyond. In Nov 2021, VisasQ acquired Coleman, a leading ENS firm in the United States, and we now have more than 400,000 experts, 7 locations worldwide and over 350 committed employees.VisasQ connects our clients with industry experts to conduct market research or get strategic business advice and help them grow their business in Japan and beyond. We aim to become the No. 1 knowledge platform globally by accumulating a database of domestic and international experts with their insight information and connecting them with clients’ needs to help solve a range of challenges such as new business development and business growth.Press release: https://visasq.co.jp/en/archives/8737https://www.nikkei.com/article/DGXMZO55923480R20C20A2XY0000/https://www.bloomberg.com/news/articles/2020-09-10/banker-who-quit-for-her-kid-builds-booming-freelance-consultancy Show less

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  MDD Forensic Accountants

  Sept 2024 - now

  Staff Accountant