Miguel Horth

Experience

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  Penguin Random House Grupo Editorial

  Jul 2014 - Feb 2015

  Editorial Intern

  During this time I interned at two publishing houses in Barcelona, the first one Penguin Random House, the second one Arcàdia Editorial, a smaller publishing company in the city. Penguin Random House (Jul 2014 - Feb 2015):- Collaborated with editors with proofreading and content writing. - Communicated with agents and writers through email in several languages, including Spanish, English, and French. - Reviewed and organized incoming manuscripts with SAP. - Wrote a basic SAP manual for future interns.Arcàdia Editorial (Feb 2015 - Aug 2015):https://www.arcadia-editorial.comArcàdia is a small publishing company in Barcelona focusing on books about philosophy, literature, and politics.- Translated the company’s website from Catalan to Spanish and English.- Wrote biographies of authors for the website and managed the company’s social media accounts.- Supported the editors with the sales of a new line of philosophy books for kids.- Supported editors with proofreading manuscripts and preparing them for publication. Show less

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  SANDEMANs New Europe Tours

  Oct 2016 - Jul 2017

  Events Representative

  Provided English and Spanish food tours in the city of Barcelona.-Promoted the company’s tours and events in the city’s hostels and hotels.-Picked up clients from hotels and guided them towards the meeting point of the tour they had booked. -Collaborated with customer experience managers in the organization and coordination of daily tours and activities.-Supported the city manager in the creation and implementation of a new food tours in the city.

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  Big Ben Idiomes

  Sept 2017 - Jun 2018

  English Teacher

  Taught English as a second language at different levels, from children to university students preparing for Cambridge English examinations.

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  Creative Earth Tours

  Apr 2019 - Sept 2021

  Tour Guide

  Provided premier tour guide services to domestic and international tourism companies delivering solutions while adding business value. Some are mentioned below:SANDEMANS NEW EUROPEProvided English and Spanish tours on the history and culture of Barcelona and collaborated on multiple business needs.-Received 5-star reviews on a consistent basis (in a 5 Star System) on Tripadvisor and Google Reviews by updating on a daily basis the customer experience strategic process.-Increased sales by 25% in a six-month period through the implementation of a unique cross-selling strategy.-Developed new itineraries for clients that wanted an experience geared towards their specific interests ensuring 100% satisfaction validated by a 5-star review.-Collaborated and coordinated with client experience managers and cross-functional teams in organizing multiple daily tours, achieving a 100% results-driven process.-Reviewed private orders to make sure the tour was feasible and accommodated client notes, ensuring an outstanding and unique experience in every instance, increasing repeat business results.BARCELONA EBIKESProvided e-bike tours in the city of Barcelona for small and large groups in English and Spanish and collaborated with general management on multiple business environments.-Monitored bookings for each tour and handled client requests and any issues that might have arrived, achieving highest punctuation in daily online reviews.-Alerted management of venue availability and necessary itinerary changes ensuring the smooth functioning of daily operations.GRAN APPLE TOURSCollaborated with the CX manager with the organization and coordination of daily tours and sales.-Consulted and supported the manager in the implementation of a key change in their sales process helping increase daily sales.-Trained tour team members on sales approaches, achieving an immediate confidence booster and results increase. Show less

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  Context Travel

  Feb 2022 - Nov 2022

  Fulfillment Coordinator

  Fulfillment Coordinator working in a fast-paced environment and collaborating across teams to help the company bounce back after the pandemic. Main areas of focus include: -Overseeing the correct processing and fulfillment of tours across European travel destinations, ensuring 100% customer satisfaction. -Supporting a team of over 300+ tour guides across 60 European cities via email and phone, as well as solving fulfillment ER problems and ensuring tours run smoothly on a daily basis. -Solving roadblocks for the team by communicating effectively with venues in Europe, using my language skills to communicate and maintain good relationships with venues and partners across Spain and France. Show less

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  Autodesk

  Nov 2022 - Aug 2024

  Senior Digital Sales Representative

  Senior Digital Sales Representative selling Autodesk construction and manufacturing software to businesses in North America.

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  Odoo

  Nov 2024 - now

  Account Executive