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Mercy B.

Mercy B.

Assistant to confidential secretary

Followers of Mercy B.298 followers
location of Mercy B.Shomolu, Lagos State, Nigeria

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  • Timeline

  • About me

    Key Account Manager | Social Media Manager |Client Experience Specialist | Content Creator.

  • Education

    • Grace Polytechnic

      2011 - 2013
      Higher National Diploma (HND) Office Technology and Management Distinction

    • Grace Polytecnic

      2007 - 2009
      Ordinary National Diploma Secretarial Studies Upper Credit

      Activities and Societies: Social Director Organize and promote social activities for the department

    • National Open University of Nigeria

      2021 -
      Postgraduate Degree SOCIAL SCIENCES

  • Experience

    • Cabinet office, government house, abakaliki, ebonyi state

      Jan 2014 - Jan 2015
      Assistant to confidential secretary

    • Konga Online Shopping Ltd

      Jul 2015 - Nov 2017
      Customer Service Representative/ Social Media Agent

      - Creating and maintaining customers' account- Resolve customer complaints via phone, email, or social media- Use telephones to reach out to customers and verify account information- Greet customers warmly and ascertain problem or reason for calling- Take payment information and other pertinent information such as addresses and phone number- Act as the company gatekeeper- Cancel or upgrade accounts- Assist with placement of orders, refunds, or exchanges.- Place or cancel orders- Handle product recalls- Suggest solutions when a product malfunctions- Attempt to persuade customers to reconsider cancelation - Inform customers of deals and promotions- Utilize computer technology to handle high call volumes Show less

    • Premier Specialist Medical Center

      Jan 2018 - Jun 2018
      Customer support/Front Desk Rep

      - Creating and maintaining patients' account- Resolve customer complaints - Use telephones to reach out to customers and verify account information- Greet customers warmly and ascertain problem or reason for calling or visitation- Key patients to the right doctor- Take payment information and other pertinent information such as addresses and phone number- Act as the company gatekeeper

    • FINT Technology Africa

      Jul 2018 - now

      • Deliberate planning, strategy, and goal setting• Development of brand awareness and online reputation• Troubleshooting customers’ queries• Training and coaching of the customer service team• Develop relevant content topics to reach the company's target customers• Create, curate, and manage all published content (images, video, written and audio/podcast)• Reviewing agent’s interactions on all communication channels• Collaborating with technical teams to ensure a user-friendly platform is achieved• Ensuring timely responses to customers via all communication channels developing an excellent working schedule Show less

      • Key Account Manager/ Customer Service Specialist.

        Jun 2020 - now

      • Social MediaManager/ Customer Service Specialist.

        Feb 2020 - Jun 2020

      • Customer Service Professional

        Jul 2018 - Feb 2020

  • Licenses & Certifications

    • Higher National Diploma Certificate

      Grace Polytechnic
      Jan 2014