Krishnakumar K

Experience

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  Microland

  Jan 1993 - Jan 1999

  Network & Systems Engineer

  - Design and Deploy large multipoint LAN & WAN networks - Voice integration with Micom Multiplexer- Design & Deploy complex networks on Novell, SCO, Windows & Solaris platforms- Performance testing & tuning- Accredited Systems Engineer for Compaq brand of systems- Certified Novell Engineer for Novell Netware- Microsoft Certified Professsional

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  Compaq International (P) Limited

  Jan 1999 - Jan 2003

  Solutions Architect
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  Hewlett-Packard

  Nov 2003 - Nov 2005

  Solutions Architect, Presales - Banking & Finance

  Leading Banking & Finance pursuits for Tier 1 and Tier 2 financial institutions in the capacity of Presales Solution Architect.

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  Microsoft

  Nov 2005 - Jun 2022

  Responsible for Business Management, Growth Strategy, Business Excellence and Operations across Microsoft Enterprise Services - India. Businesses are transforming embracing Cloud & Devices as technologies for scale & growth across the Enterprise. Driving the right strategy, business management & operational excellence is the success mantra for Services to be strategically aligned for supporting customers in embracing the Cloud and realizing the full potential of products & services. Business management, Business Excellence & Operations that I lead help in the attainment of these goals through a fine balance of organization transformation, people readiness and business rhythms cutting across the Services organization. Hand holding teams through Transformation, Management of Change and consistent Readiness thereby delivering exceptional customer experience through value creation is the means for sustainable service delivery. Show less

  • Director Global Product Support - Microsoft 365

    Aug 2017 - Jun 2022

  • Director - Strategy Planning & Business Management - Microsoft Services

    Jul 2014 - Jul 2017

  • Director - Microsoft Consulting Services

    Jul 2012 - Jun 2014

  • Delivery Manager - Microsoft Consulting Services

    Jul 2008 - Jun 2012

  • Solutions Lead - Public Sector

    Nov 2005 - Jun 2008
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  Autodesk

  Jun 2022 - now

  Senior Director - Technical Support

  As the Senior Director of Customer Success, I lead an organization providing support for Autodesk products across customers globally. Broad scope of responsibilities include strategy, operations, customer service delivery & innovation with the sole focus of customer success in everything we do. Prior to Autodesk I worked at Microsoft, Hewlett Packard, Compaq Computers, Digital & Microland across many leadership positions over a career spanning 28+ years. My specialization: Strategy Planning & Execution | Customer Success | Professional Services | Business Development | Teambuilding & Mentoring | Change Management Leadership | Project & Product Management | SaaS | Cloud Technologies Show less