James Wilson AALIA

Experience

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  Borders

  Jul 2001 - Jul 2009

  Operations Manager and Customer Service Manager

  * Managed and lead store management team that supported 50 employees* Manage end-to-end recruitment process including preparation of employment contracts* Induct and train new employees, facilitate continuous training programs for existing employees * Advise six managers on performance management techniques and delivery, payroll, training and development of their teams (fifty employees)* Facilitate fortnightly WH&S meetings* Perform rostering for six managers and fifty team members* Manage payroll administration including processing fortnightly payroll for fifty employees* Process and reconcile all invoices for stock received* Carry out monthly internal audit of store procedures* Maintain accurate records and filing systems* Respond to escalated customer complaints and enquiries Show less

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  Australian Broadcasting Corporation

  Aug 2009 - Feb 2016

  Manager

  * Provide end-to-end recruitment including inductions, initial and ongoing training* Conduct employee performance appraisals* Enhance continuous training programs to team members* Provide advice to employees on HR matters including payroll* Approve fortnightly payroll in SAP, maintain accuracy/currency of employee database* Support employees in use of Employee Self Service

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  University of South Australia

  Aug 2016 - Dec 2022

  • Delivers training to researchers, academics, and higher degree students• Designs market and lead targeted services to support the research priorities of the University• Provides expert assistance to clients with complex information and resource discovery needs and assist them with developing strategies which showcase their research outputs.• Assists researchers with data management and other University priorities as required• Develops key relationships with academic staff to provide support to their staff and students• Provides high-level research support to researchers and Deans of Research• Actively represent the Library on appropriate committees and project groups at Academic Unit and University level• Promote the Library, its activities and services to the University community through presentations, reports, papers and digital communications• Develops teaching and learning resources for Academic staff, including Assignment help guides and videos• Contributes to the Library Unit’s plans by leading designated projects and supervising the work of team members to ensure project objectives and deadlines are met• Lead designated project teams in the development of resources, assist library staff to develop knowledge of information sources and formats and competencies in searching databases and other web based products Show less CORE RESPONSIBILITIESThis position works closely with students, academic and professional staff and library staff. In addition this position also liaises with parties external to the University including schools, TAFEs, other libraries and the community at large.1. Support the teaching and learning activities of the University by efficient response to reference and other general enquiries received via the library virtual reference service, Ask the library.2. Plan and supervise team activities, overseeing processes and workflows and ensuring that staff are appropriately trained.3. Provide assistance in supporting the teaching, learning and research activities of the University.4. Provide expertise in information discovery and resource use in response to complex enquiries received at the Service Desk or online via Virtual Reference, including chat, Ask the library and email.5. Provide technical expertise and advice in the use of the Library’s online environment.6. Check copyright eligibility for material digitised for teaching and learning. Create eReaders, Reserve list headers and link on line resources to Reserve control. Show less CORE RESPONSIBILITIES - The Graduate role allowed for rotations through various departments within the library. Areas that were covered included:Copyright services• Respond to copyright queries from University staff.• Produced training workbooks to train staff • Developed flyers for Library staff to give to Academic staff• Developed presentations to train library staff.Academic Library Services - Magill and Mawson Lakes campuses• Support the Academic Librarians develop training resources• Assist the Academic Librarians in supporting the research activities of the University.• Locate requested items for which details are known through use of the catalogue andother online resources.• Problem solving within established guidelines.• Provide clients with technical assistance and advice in the use of the Library’s onlineenvironment.• Assist with bibliographic checking.• Participate in rostered service provision as part of Ask the Library Service.Repository and Archive Metadata Services• Check copyright eligibility for material digitised for teaching and learning.• Create accurate metadata for digitized resources compliant with requirements forcopyright audit purposes.• Review, edit and ingest content submitted to the University’s institutional repositoryincluding verifying citation metadata and copyright status.Acquisitions Team• Receive and invoice complex monograph, journal and electronic resources orders usingthe acquisitions module of an integrated library management system.• Process routine invoices for journals and electronic resources.• Triage eresource access problems and provide support for provision of interlibrary loandocument supply. Show less

  • Academic Librarian

    Jan 2021 - Dec 2022

  • Support Librarian

    Mar 2019 - Dec 2020

  • Reference Librarian

    Mar 2018 - Mar 2019

  • Graduate Library Officer

    Aug 2016 - Feb 2018
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  New Librarians' Symposium (NLS9)

  Oct 2017 - Jul 2019

  NLS9 Co-convener

  I am one of the Co-conveners for the 9th New Librarians’ Symposium (NLS9) that will be held in the lovely city of Adelaide. in 2019.

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  CSIRO

  Dec 2022 - now

  Library Outreach Coordinator

  The Library Outreach Coordinator leads a team of library professionals providing customer focused reference services to assigned business units, missions, and future science platforms both in person and using state-of-the-art virtual collaborative tools.