Jeff Tysinger

Experience

• 

  UnitedHealth Group

  Mar 2001 - Jun 2002

  (Contractor) Technical Specialist

  • Desk-side support for 1000+ users (level 2 support)• Lotus Notes• Ghost• Windows NT/2000• Printer support and setup• User permissions administration• Change management

• 

  Whitewood Industries

  Sept 2002 - Nov 2004

  Network Administrator

  • Windows network with Active Directory• ERP (Fourth Shift)• DHCP, DNS Configuration and Support• Exchange deployment and support• VPN deployment and support• VERITAS , Disaster Recovery Plan• SQL server 2000, IIS 5, Office 2000/XP. UCCNET planning and implementation. • Crystal reports (From SQL Server2000), and Excel.

• 

  Unitec INC

  Nov 2004 - Aug 2005

  Director of Operations and Technology

  • Supervision of 12 employees• Project management multiple projects• Windows 2003 network with Active Directory. DHCP, DNS, • Deployment and administration of Exchange 2003 (internally and for external Clients).• Negotiate telecom and data contracts, plan and budget the technology needs.• QuickBooks including training along with the setup internally. • PC and server level 2 and 3 support.

• 

  Multiple companies

  Sept 2005 - Oct 2006

  Contract Worker

  • PC Support• Network and VPN setup• Windows network setup and support• Active Directory setup and support• QuickBooks setup and training• Telecom and data network installation and support• Exchange setup and support• VOIP system(3com NBX v3000),• Cable installation and repair

• 

  CompuCom

  Oct 2006 - Oct 2022

  Techincal Support

  • Work to drive cross-business solutions for application and hardware issues across multiple teams and divisions• Manage various projects to completion while adhering to budget and time constraints• Local and remote end user support • Inventory control and asset management• Microsoft OS and Office support• Email support• Oracle desktop support• Provide reports to the CIO, and IT and IM managers, relating to case closure volume, accuracy and trending. Also provide forecasting measures for upcoming years to assist with scheduling and staffing needs.• VPN connectivity issues resolution• End user training • DOE and NRC data compliance for export controlled data Show less

• 

  Biocomposites

  Nov 2022 - now

  Senior Information Technology Business System Analyst