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Laura Iivonen

Laura Iivonen

Customer Service Administrator

Followers of Laura Iivonen409 followers
location of Laura IivonenLondon, England, United Kingdom

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  • Timeline

  • About me

    Manager, Client Account Services

  • Education

    • Solent University

      -

    • Southampton Solent University

      2003 - 2005
      BA (honours) International Business Foreign Languages and Literatures, General

    • HAAGA-HELIA University of Applied Sciences

      2002 - 2007
      Bachelor of Business Administration (BBA) The Degree Programme in Modern Languages and Business Studies for Management Assistants 2:1

  • Experience

    • Skandia

      Aug 2005 - Aug 2007
      Customer Service Administrator

      Written & verbal interactions with internal & external customersReceiving & making phone calls to brokers, clients and the head office Answering and providing product/company informationProcessing daily business within deadlinesProviding translations for business documentsOrganising meetings & taking minutesAssisting supervisor in providing MISAssisting in training

    • State Street Global Advisors

      Oct 2007 - Sept 2014

      Develop and maintain exceptional level of relationship and sales support to consultants. Primary support to the Head of Official Institutions Group & Consultant Relations Team.

      • Consultant Relations Associate

        May 2010 - Sept 2014

      • Executive Assistant

        Oct 2007 - Apr 2010

    • Janus Henderson Investors, EMEA

      Oct 2014 - Nov 2022
      Client Account Manager

    • T. Rowe Price UK

      Apr 2023 - now
      Manager, Client Account Services

  • Licenses & Certifications

    • Investment Management Certificate (IMC)

      CFA Society of the UK