Micheal Philip

Experience

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  EgyptAir

  Aug 2012 - Sept 2012

  Trainee At simulator Department
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  SYSTEL

  Aug 2013 - Sept 2013

  Trainee

  Basic of Telecommunication,Two Way, Mobility Network and Broadband

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  TE Data

  Aug 2014 - Nov 2014

  Technical Support call center

  Trouble, maintenance, and change control tickets within a specific time frame.Interact with the Customers/Others Units representatives to address serviceenquiries, operational concerns and new service requirements.Troubleshoot and track technical issues to Provide Customer Service resulting inhigh customer satisfaction scores.Handling and resolving all customer requests, inquiries, questions, and complaints.Meeting service level in handling all transactions measured through productivityreports.Accuracy in handling all assigned tasks Show less

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  Orascom tradaing

  Dec 2014 - Jan 2015

  Trainee As FM \CM Engineer

  Work on Ericsson Equipment RBS 6000,2000 Series work on perfomance of 2G ,making sweep test using site master work on Ericsson Transimition Equipment MINI-LINK TN

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  Afro-Egypt Engineering Company

  Feb 2015 - Jul 2015

  Site Engineer

  1-Huawei BTS Swap vodafone Swap site 2G,3G,Power from ericsson to huawei the sol.tp,rfc,minsheter 2-etisalat 2G swap from ericsson to huawei the sol .APM30H, minsheter

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  AlanDick Africa

  Jul 2015 - Mar 2016

  Site Engineer

  Vodafone New site Huawei 1-install huawei cabient for 2G,3G&power2- commissioning 3G Using LMT&Wierless deployment tool (WDT) for Full Ip Sites 3-2G commissioning Using BTSM&(WDT)4-3rd carrier Expansion 5-4th sector Expansion 6-Change huawei sites from TDM to IP Ran

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  EcoTel Holding

  Mar 2016 - Aug 2016

  Site Engineer

  New site Huawei Vodafone project - Install Cabinet For(2G,3G&power )- Install RF units - Commissioning Of sites Locally Using BTSM For(2G),LMT for(3G) \WDT For both- Follow With Integration Team to Clear the sites According To Vodafone process - Follow Huawei process In Receiving ,Document The Delivery &Activity - Follow Huawei process In Quality Control Documentation - Guide Civil Contactor To Archive The Suitable Agreement for site- Make Back to Back Connections in Facing sites in order to deliver the E1&IP(packets )to The site - Migrate sites from TDM to IPRAN- ADD sector on existing sites - Install 3rd carries on Live sites - Work on U900 project (Cairo &Giza)-work on adding LTE to sites Show less

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  Ericsson

  Sept 2016 - Nov 2016

  Site Engineer

  Vodafone PM project

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  Ashmand

  Nov 2016 - Oct 2017

  Project Coordinator

  Coordinate Teams In the Project According To Huawei Process -Follow up with teams to achieve customer target.Support the team to: Install Huawei BTS3900 cabinet.Commissioning Of sites Locally Using BTSM For (2G), LMT for (3G, 4G) \WDT for all.Follow Huawei process In Receiving, Document the Delivery &Activity.Follow Huawei process In Quality Control Documentation.-Send daily, weekly reports, monthly reports.

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  MEISST

  Oct 2017 - Oct 2018

  Technical solution engineer

  -Follow up with Customers to select the suitable solution.-Visit sites to install the solution· Install CISCO voice& wireless systems.· Install SOPHOS Firewall.KEY ACHIEVEMENTS:· Deal with Different Distributor to get suitable price & solution.· Mange Daily tracking sheets for the different company department.· Known the components for Enterprise network.· Know the components for Enterprise data storage systems (Huawei& QNAP)· configure Cisco CME to operate SIP or SCCP.· Register Cisco SIP phone ex:3905,7821 on ISR4321.· Reach PSTN through ISR 4321.· Configure SOPHOS XG series as a Firewall, Web filter, …· Mange Domain using Microsoft Windows server 2016. Show less

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  BMB

  Oct 2018 - Jan 2019

  Cisco Voice support Engineer
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  Orange Business

  Jan 2019 - now

  Perform systems services (Windows & Linux normal and virtualized servers on VMware Platforms) operation tasks; including solving incidents, performing changes, implementing new releases, service packs, upgrades, patches and maintaining the service configuration within the configuration management system as well as identifying problems and escalating it to the proper fix group.Key Tasks and Responsibilities:Solve systems service incidents. Perform systems service changes. Implement systems new releases. Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations. Perform configuration management asks and ensures at all time the systems inventory is populated with an up to date information reflection operational changes. Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved. Contribute in service operation processes management including contribution providing reason for outage (RFO)Provide leadership and coaching to L1/service desk when needed.Support and manage the below products:- VMware Cloud Foundation (VCF)- VMware Cloud Director- vSphere- NSX-T/ NSX-V- vRealize Operations- vRealize Log Insight- Usage Meter- VMware Cloud Director Availability- Windows Server- Linux RHEL- MS SQL- Ansible- Terraform Show less My role has 2 parts:1-Operations: -Advanced troubleshooting, maintenance, proactive & Active-Troubleshoot, identify and resolve Video incidents and providing Level 2 support.-Work on Video Products including Cisco Endpoints ( Webex Series‚ IX5000, DX70/80, MX200/300/700/800, SX10/20/80 &EX), Infrastructur including-Cisco Call Manager-VCS, Expressways-Conductor&TPS-CiscoMeeting Server-Telepresence management Suite(TMS) &TMSXE-Cisco Video Mesh-PEXIP-Synergy Join-Document all troubleshooting and provide regular updates for all actions executed to solve customer issues -Liaise with other internal teams to resolve faults affecting video service.-Mange escalation procedure with vendors (Cisco TAC, Polycom) when required -Document and Perform change management activities which includes implementing customer simple and complex changes. Also, creating migration guides and implementation guides.-Perform release management activities which includes implementing new releases and upgrades to latest software (ex: Endpoints, CUCM, ESXI, CIMC, Expressways … Etc) -Distribute the cases among on duty team members 2-BUILD:• Video configuration of endpoints for new customers as well as for new sites of existing customers.• Infrastructure setup, implementation and migration for new customers as well as for new sites of existing customers.• Ensure that Pre-tests and internal validations are carried out.• Support testing with customer [ATP] before handing-over to operations Show less

  • Shared Cloud Operations Engineer

    Mar 2024 - now

  • Senior Cisco collaboration Engineer

    Jul 2022 - Mar 2024

  • Cisco video (Telpresence) Expert

    Jan 2019 - Jul 2022