Ashton Lim

Experience

• 

  SATS Ltd.

  Oct 2014 - Feb 2016

  Customer Service Agent

  - Facilitate passengers during departure and arrival process, first and last touch points for passengers arriving and departing Changi Airport Singapore.- Respond to contingency situations and effectively mitigating the impacts, such as, passengers who missed their transit or missing passports.- Manage time and workload efficiently to ensure timely departure and minimise disruptions for passengers

• 

  SilkAir

  Mar 2016 - Sept 2017

  Cabin Crew

  - Assist in pre-flight safety checks, cabin preparation and passenger check to ensure safety of all flights and passengers.- Analyze and resolve safety issues during emergency situations and demanding situations. Have dealt with medical emergencies and unruly passengers resulting in police intervention.- Administer and provide excellent in-flight services such as meals, beverages and attend all customer requirements as per company standards.- Maintain currency and certification on emergency operations such as aircraft evacuation, administering first aid to ill or incapacitated customers and manage unusual incidents. Show less

• 

  DFS Group Limited

  Aug 2019 - Mar 2020

  Brand Ambassador

  - Providing customer service consistent with DFS standards to ensure the securing of sales.- Perform receiving, checking, stocking, housekeeping, and visual merchandising and various duties to maintain effective retail operations.- Communicating with supervisors and managers on any issues or concerns regarding the brand.

• 

  DB Schenker

  Jan 2022 - Aug 2022

  Air Freight Operations (Intern)

  - Working with data visualization tools such as Power BI to develop dashboards for stakeholder references and communicating information necessary for business decision making.- Developing and implementing mobile applications through Microsoft PowerApps to enhance productivity within the workplace and transition to paperless documentations.- Worked on driving sustainability within day to day operations through a reevaluation of existing processes and equipment used.

• 

  Singapore Airlines

  Aug 2022 - now

  • Regional Cargo Marketing Manager (West Asia & Africa)

    Sept 2024 - now

  • Global Account Manager (Cargo)

    Aug 2022 - Aug 2024