Pradip Parab

Experience

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  Firstsource

  Dec 2004 - Jul 2006

  Sr.Customer Support Associate (MD's complaints handling team)

  • Worked as a customer service associate, handling complaints received by MD’s desk.• Collaborate and Liaising with Managing Directors team to help and resolve complaints within the stipulated TAT.• Publishing weekly & monthly MIS to Managing Directors team.• Managing a team of associates by mentoring and coaching with necessary product & processes.

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  Mate Equipments - India

  Sept 2006 - Dec 2008

  Sales Manager

  • Overlooking Sales and Marketing for Garden play equipments.• Managing a team of more than 10 Sales executives.• Mentoring & training executives to improve sales and closures.• Overlooking billing and collections activities.

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  Tata Consultancy Services

  Jan 2009 - Aug 2015

  Subject Matter Expert – Functional consultant and End User Trainer

  • Preparing a high level Storyboard basis analyzed end to end functional requirements from clients for future releases and work with BA team to finalize & freeze on BRDs & FRDs.• Conduct weekly con calls with Technical team and be part of UAT testing till final sign off. Imparting training based on the changes to Clients, Stakeholders and End Users and assist training team in creating manuals and training material.• Providing and discussing on various inputs to Clients on functional design of the product based on the final requirements.• Assist clients in mapping various processes along with simplifying the process.• Creating training deck on various product releases for global teams in different regions.• Handled activities such as Reports and Monthly Review Decks for the Project. Show less

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  YES BANK

  Sept 2015 - Dec 2018

  Functional SME - Manager (HCM Projects)

  HRMS Analyst (Oracle Fusion HCM)Responsibilities: • As a Functional SME, be a part of client meetings/calls for requirement gathering & prepare BRDs and FRDs for evaluation and implementation of Oracle Fusion HR solution. • Conduct testing of the application i.e. Preparing test scripts and executing complete test cycle from unit testing to acceptance testing. Conduct regression testing post updates/bug fixes/enhancements on test environment before going live on production.• Lead the entire testing of the application along with the team.• Creation of User Manuals & Presentations along with videos on GIEOM application required for training of end-users.• Setup Legal Business Unit, Departments, Position, Job, Organization Tree, Common Lookups values etc.• Worked on Common Lookups, Custom Mail notification and Exit Feedback Report.• Administration of HRMS and incorporate maintenance related changes in the module. Review application security features on a periodic basis and initiate action on APPSEC observations of high, medium and low priority by coordinating with the IT team and vendor. • Partner with product teams and key stakeholders to identify and create productivity & measurement matrix, and perform GAP analysis.• As a part of Projects team evaluated HR solutions for various vendors and implemented Oracle Fusion across HR processes in YES BANK. • Created document of records for Core HR. Worked on Custom Reports related to Core HR, Performance Management and Employee Survey.• Implemented internal system to records branch meetings across PAN bank for Leaders to monitor their respective regions productivity & performance.• Defining Approval workflow for all Core HR transaction and be single point of contact for Business users and technology team to address any issues. Show less

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  Kotak Life

  Dec 2018 - Jun 2019

  Deputy Chief Manager (HR Technology)

  Hired primarily for evaluation and Implementation of Oracle Fusion HCM.Evaluate various HRMS & ATS applications/vendor's basic requirements alongwith the business and recruitment team.Implemented People Strong’s Leave and Attendance web and mobileapplication within 3-4 Months.Implemented Infeedo’s employee survey application using mood analysisMeet new vendors and understand the scope for any new applications in theHR space.

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  YES BANK

  Jun 2019 - Mar 2021

  Senior Manager (HR Digitalization Projects)

  Requirement gathering, preparation of BRDs and FRDs for evaluation, andimplementation of Oracle Fusion Phase II.Conduct brainstorming sessions with Internal/ External teams to finalize onsolution unavailable in as is the product. Discuss and explore on workaroundand integration required for other bolt-on systems.Preparing test cases and do initial testing to finalize workflow finalization.Initiate the entire testing right from Proto type to SIT to User acceptancetesting.Identifying Digital interventions and process improvements for existingsystems and processes.Track and Review New Digital projects to ensure system stability. Manage Bugfixes and evaluate future enhancements and implementation.Create knowledge/education series for quick reference.Maintain and drive HR Mobile Application usage and awareness.Implemented HRMS system for Yes Securities LtdImplemented e-visiting cards and roster-based e-pass issuance (duringlockdown) via Mobile App. Show less

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  Darwinbox

  Apr 2021 - Jun 2021

  HCM Solutions Consultant – Pre- Sales team

  Interact with Sales team to understand customer needs & requirements. Provide detailed demo of the End to end functionalities available as solutions to customers.Understand and test the product basis recent releases/changes in the product.

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  Kotak Mahindra Bank

  Sept 2021 - Nov 2021

  Chief Manager

  Requirement gathering and preparation of BRDs and FRDs for evaluation. Data Migration and Implementation activities for New HRMS and other digitization projects within the HR domain.Understand Business needs & requirements and articulate the same to IT, team and Vendor.Stakeholder management and Vendor/Product evaluation.Conduct brainstorming sessions with Internal/ External teams to finalize on solution unavailable in the product. Discuss and explore on workaround and integration required for other bolt-on systems.Preparing test cases and initial testing to finalize workflow finalization. Initiate the entire testing right from Prototype to SIT to User acceptance testing.Identifying Digital interventions and process improvements for existing systems and processes.Track and Review New Digital projects to ensure system stability.Manage Bug fixes and evaluate future enhancements and implementation. Maintain and drive HR Mobile Application usage and awareness. Show less

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  Akrivia HCM

  Aug 2022 - May 2023

  Regional Sales Manager