Prashant Kakaraddi

Experience

• 

  Datum Technologys

  Nov 2000 - Jul 2003

  System Engineer
• 

  ISeva

  Jul 2003 - Jan 2004

  TSE
• 

  Hewlett-Packard

  Feb 2004 - Oct 2004

  Product Support Analyst
• 

  Symantec

  Apr 2005 - May 2011

  Technical Support Engineer
• 

  CGI

  Jun 2011 - now

  Member Management -- Hiring, Resource Assignment, Reviews, Appraisals, Conflict management, Resource availability management, Nominate members for trainings, Career development guidance.Technical Service Management -- Guiding team on technical issues, Driving Service Improvement initiatives, Technical discussions, Team Skill analysisTechnical Consultation -- Consultation on solution provided to customers, Active participation with architects and SDM's on technology refresh planning.Escalation Management -- Manage internal and external escalationsWorking on RFP's for Data protection servicesEfficiency vs FTE estimationsManage financials for delivery and provide revenue estimates to finance and management teamsProject planning and implementation Show less

  • Director Consulting Delivery

    May 2022 - now

  • Manager Consulting

    Jan 2018 - May 2022

  • Consultant

    Oct 2016 - Dec 2017

  • Associate Consultant

    Apr 2013 - Oct 2016

  • Lead Analyst

    May 2012 - Apr 2013

  • Senior Systems Engineer

    Jun 2011 - May 2012
• 

  CGI

  -

  Director Consulting Delivery