Nagaraja Gowda

Experience

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  Trimax IT Infrastructure & Services Ltd

  Jun 2011 - Mar 2012

  System Admin

  As a part of Global IT Support responsible for providing telephone /email /chat, and remote diagnostic technical support of desktops, laptops, peripherals and software • An understanding of ITIL processes and ensuring the follow-up for closure of tickets with highly satisfied customer feedback (incidents, problems, changes etc...)• Support for L1 & L2 functionality of Active Directory, Troubleshooting active directory related issues mostly account lock out issues• Involvement on Implementing, Configuring, administrating, Optimizing and troubleshooting of the IT infrastructure services like Active Directory, DNS, DHCP etc.• Installing and Troubleshooting Microsoft Products SQL Server, Visual studio….etc.• Configuring and Troubleshooting Cisco VPN, LAN & wireless issues as per the standards of organization• Installation & Troubleshooting of Microsoft outlook 2003, 2007 & 2010• Configuring and troubleshooting Wi-Fi, Browser and Network related issue in Linux and Mac OS.• Installing and troubleshooting windows XP, windows 7, Windows 2003 and windows 2008 Operating system• Hands on experience with Remote desktop connectivity applications like WebEx, Live Meeting, Windows remote assistance and citrix Go to Assist expert• Supporting first level administration of Windows Active Directory• Configuring and troubleshooting VMware, VM Player and Hyper-V• Troubleshooting of all Operating system related issues and request• Installing, configuring and troubleshooting of all Microsoft Applications like (MS office 2000, 2003, and 2007, MS SQL, MS project, MS Visio, Front Page, One Note, MSDN, Visual Studo.net). Show less

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  Acropetal Technologies Limited, Bangalore

  Mar 2012 - Oct 2012

  IT Support Analyst

  • As a part of Global IT Support responsible for providing telephone /email /chat, and remote diagnostic technical support of desktops, laptops, peripherals and software • An understanding of ITIL processes and ensuring the follow-up for closure of tickets with highly satisfied customer feedback (incidents, problems, changes etc...)• Support for L1 & L2 functionality of Active Directory, Troubleshooting active directory related issues mostly account lock out issues• Involvement on Implementing, Configuring, administrating, Optimizing and troubleshooting of the IT infrastructure services like Active Directory, DNS, DHCP etc.• Installing and Troubleshooting Microsoft Products SQL Server, Visual studio….etc.• Configuring and Troubleshooting Cisco VPN, LAN & wireless issues as per the standards of organization• Installation & Troubleshooting of Microsoft outlook 2003, 2007 & 2010• Configuring and troubleshooting Wi-Fi, Browser and Network related issue in Linux and Mac OS.• Installing and troubleshooting windows XP, windows 7, Windows 2003 and windows 2008 Operating system• Hands on experience with Remote desktop connectivity applications like WebEx, Live Meeting, Windows remote assistance and citrix Go to Assist expert• Supporting first level administration of Windows Active Directory• Configuring and troubleshooting VMware, VM Player and Hyper-V• Troubleshooting of all Operating system related issues and request• Installing, configuring and troubleshooting of all Microsoft Applications like (MS office 2000, 2003, and 2007, MS SQL, MS project, MS Visio, Front Page, One Note, MSDN, Visual Studo.net). Show less

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  ITC Infotech India Pvt. Ltd

  Nov 2012 - Mar 2014

  System Administrator

  • Team member in Data Center Team and managing 300+ servers.• Overall windows operation as a Datacenter Team in support and monitoring different applications server and internal application servers like AD, Exchange, Hyper-V Clusters, Blackberry, Citrix, SQL Clusters, SCCM, SCOM.• Installation and Configuration of SCCM 2007R2 and SCCM 2012 Hierarchy with 1 Central site, 2 Primary sites, 25 Distribution points.• Installing the new Server hardware, configuring with RAID and deploying OS like Windows Server 2003 / 2008R2 and 2012 Servers.• Installing and managing the Hyper-V servers. Managing Hyper-V 2008R2 Clusters.• Upgraded Hyper-V 2008 R2 clusters to Windows Server 2012 Hyper-V Clusters.• Windows 2003, 2008 Server Administration with basic Knowledge on Active Directory.• Configuration and Implementations of Disk Management using RAID Levels.• Patch Management Using SCCM and provided the 99% overall Compliance report.• Software packages and deployment using SCCM 2007R2 and SCCM 2012.• Vendor coordination for any software, hardware updates.• Basic knowledge on Windows clustering and SQL clustering.• Maintenance of Asset details up to date in internal portal.• Maintaining HP and Dell Servers Show less

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  HARMAN India

  Mar 2014 - Mar 2017

  Technical Leader,IT

  • In-depth knowledge on SCCM 2012R2 Administration.• Installation and Configuration of SCCM 2012 Hierarchy with 1 Primary Site, 11 Secondary Sites, 40 Distribution points and Software packages and deployment using SCCM.• Done many migrations as part of Windows Migration Team.• Package Creation, Collections and Pushing of patches using SCCM 2012r2.• Implemented WSUS and SUP on 11 Secondary Sites. Cleaning SUS Database on every month.• Implemented the Asset Intelligence, Software Metering and configured the reports.• Troubleshooting of different issues like, communication, Sync, Client Issus’s, Reporting issues. • Configuring and Managing the Hyper-V Clusters on Windows 2008 R2 and 2012R2.• Knowledge on Hyper-V Cluster and SCVM 2012r2• Knowledge on Physical to Virtual Migration using P2V tool and Disk2VHD• Knowledge on VM ware to Hyper V migration and Vice Versa• Hands on Experience on EMC2 VNX-5600• Creating Initiators, Host Group and LUN’s on SAN Storage.• Creating alias, Zone and Zone Config on SAN Switches. • Manage users, groups and organizational units as part of domain admins.• Implemented Microsoft Store Simple Storage 8600.• Installation, Configuration of SQL Server 2000/2005/2008R2 with Basic Administration.• Implemented V-center Server 6.0 and V-center Cluster (4 Node and 2 Node Cluster). 25 Datacenter and 8 V-center Cluster.• Implementation and administration of exchange 2010. Creating Mailbox databases, Mailbox, DL and contacts. Capable of resolving mail flow issues, SMTP relay issues, etc• Hands on Experience on FTMG (Forefront Threat Management Gateway, Version 7.0).• Basic knowledge about Lync 2013 Server.• Mount and install new server hardware, configuring with RAID and deploying OS on Windows Server 2003, 2008R2 and 2012 Servers. • Proficiency in dealing with different hardware – HP, DELL and IBM. Show less

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  Tata Consultancy Services

  Mar 2017 - Mar 2019

  Site Reliability Engineer, IT
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  SymphonyAI

  Mar 2019 - now

  IT Manager