Atish Patel

Experience

• 

  Sky

  Mar 2009 - Aug 2012

  Second Line support for onsite staff and sometimes being available to our branch in Victoria. Stock control- Maintaining the organisation of all equipment and keeping up to date with deliveries and dispatches, as well as doing all the administration connected with it. Managing stock room and overlooking millions of pounds worth of equipment; saving the company thousands by also reusing redundant kit. Always being on call to fix staff hardware/software problems. These include problems with devices such as PCs, Laptops, Ipads, Apple equipment and blackberries. Regular inventory, troubleshooting and admin; installation and deployment of all IT equipment, including printers. Support for 10,000+ users. Show less Maintaining stock room and inventory. Maintaining the organisation of all equipment and keeping up to date with deliveries and dispatches. Analyse, research and evaluate all areas of PC/ laptops and Windows operating systems. Constantly on the go either setting up new equipment or resolving issues. Identifying and escalating critical issues and being able to prioritize jobs well. Answering incoming calls from clients, processing emails and logging calls. Setting up new equipment (hardware) and software.Skills:• Increasing analytical approach to problem solving.• Exceptional knowledge of computer software, hardware and networks. • Amazing level of customer service. Show less

  • Desktop Support Analyst

    Jun 2009 - Aug 2012

  • Desktop Support Analyst - Contractor

    Mar 2009 - May 2009
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  Progressive Digital Media Group

  Oct 2012 - Jan 2013

  IT Support Analyst - Contractor

  Being responsible for up to 1500 users; Assisting problems with hardware, software and devices and responsible for not only the Embankment office but also the Hatton Gardens branch.Managed technical operations needed to support computer/ mobile users in every department in the building. Using Windows Server 2003 and with this using active directory on a daily basis to maintain all user accounts on the five different domains. Rebuilding machines using Acronis Ghost for new starters weekly. Resolving all hardware and software issues, whilst maintaining a steady call queue. Show less

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  HP Autonomy

  Jul 2013 - Sept 2013

  Deskside Support Engineer II - Contractor

  • Windows 8/ Windows 7 Roll out; installing software via USB and network procedures; this includes undertaking legal hold image, ensuring all data is backed up to an external drive, re-imaging the machine and then restoring data onto appliances ready to deploy to users.• Migrating users from blackberry to android mobile phones, and providing extensive support for these devices thereafter.• Utilised problem solving and troubleshooting abilities to ensure that all minor/major issues were resolved efficiently.• Primary duties include; supporting Microsoft office 2013 as well as all previous editions, having broad knowledge of active directory, managing and configuring all user accounts to domain.• Implementation of Anti-virus software onto desktops and laptops. Show less

• 

  Shell

  Sept 2013 - Dec 2013

  Deskside Support Team Lead - Contractor

  • Support for a wide and varied client base of 2000+ users.• Guiding a team of 6 engineers, ensuring that user support is carried out effectively and efficiently.• Liaise with helpdesk and stock colleagues to ensure all clients, including VIP and executives, are given the help and resolutions to their computer related issues.• Having an organised time slot for each client to ensure they are dealt with in a personal manner.• Back-up and recovery, assembly of laptop and PC hardware, incident management and quality/ assurance testing.• Providing extensive support for various other sites, including Canary Wharf.• Developed and implemented initiatives to improve incident ticket handling which led to a reduction of open tickets by 25%. Show less

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  Amgen

  Dec 2013 - Nov 2014

  Desktop Support Lead Engineer- Contractor

  • Desk side and remote support for approximately 400 site-based users, leading two other engineers.• Rolling out new laptops/reimaging current laptops.• Making sure the team allow for better resource management and ensure that the requirements of both sites are always met.• Support to Ricoh MFD’s• Responsibility for iPhones/iPads.• Utilised problem solving and troubleshooting abilities to ensure that all minor/major issues were resolved efficiently within SLA.• Project lead for new Microsoft Lync phones, rolled out on two sites.• Conduct weekly team meetings to motivate team, monitor progress of output and ensure that there are no ticket breaches.• Being the senior point of contact for all departments; handling issues such as escalated tickets, projects, or requirements that need to be resolved in a timely manner. Show less

• 

  Castle Trust

  Nov 2014 - Jan 2015

  Infrastructure Engineer

  • Managing network/server usage through AWS Amazon console.• Building new laptops weekly for new starters.• Maintaining Gmail accounts through admin console.• Managing phone lines using 8x8 & Essensys.• Using Mimecast Console to track all inbound & outbound emails. • Responsibility for all Samsung Galaxy S4’s• Solving all IT related issues within ticketing system• Project lead for new Polycom VVX410 desk phones.• Main contact for all departments requiring IT support. Show less

• 

  The Football Association

  May 2015 - Jan 2016

  IT Team Lead

  • Second line support for our onsite staff (2,000+ users), which included problems with software, hardware and networks, as well as, troubleshooting and administrating. • Managing five engineers: co-ordinating the daily allocation of work.• Controlling & approving hardware & software requests through IT budget.• Arranging & chairing weekly team meetings to motivate team, monitor progress & performance of output and ensure that there are no ticket breaches within the team.• Creation & implementation of new processes.• Developed and implemented initiatives to improve incident ticket handling which led to a reduction of open tickets by 25%.• Managing all incoming and outgoing assets.• Involvement in hiring/interviewing new staff.• Creating new users via Exchange 2010 and Active Directory.• Dealing with new/existing mailbox’s.• Maintaining a log of all problems, organising stock room and making sure inventory was always done efficiently. Show less

• 

  Connexity, Inc.

  Feb 2016 - Feb 2017

  IT Systems Operation Analyst
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  MediaCom

  Feb 2017 - Aug 2017

  Senior IT Analyst
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  HFEA

  Aug 2017 - Oct 2018

  2nd - 3rd Line Support
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  University College London Hospitals NHS Foundation Trust

  Nov 2018 - now

  IT