Chris Calleja

Experience

• 

  P.F. Chang's China Bistro

  Nov 2006 - Jan 2016

  Server

  ● Improved communication skills through interaction with wide variety of guests at various locations● Mastered steps of service in a fast-paced and high intensity environment● Cultivated “team player” work ethic to propel my career further in an office setting

• 

  Gordon Food Service

  Jan 2011 - Aug 2011

  Sales Associate

  Run the cash register, stock the shelves, assist customers

• 

  Dining in the D

  Mar 2011 - Sept 2011

  Assistant Editor, Production Assistant

  Dining in the D is a PBS television program showcasing local restaurants around the metro Detroit area. As the assistant editor, I capture and organize the footage for the program's editor.

• 

  TONE-eFILMS

  Jan 2012 - Jan 2012

  Professional Actor
• 

  Republique

  Nov 2013 - May 2015

  Expo, runner

  Create order out of chaos in fast paced environmentCommunicate with chefs to optimize food delivery processProvide "limo ride service" to high end clientele

• 

  Genitti's

  Nov 2015 - Aug 2016

  Professional Actor, Production Assistant

  Entertain audience with improv comedyAssist with loading/unloading equipment to set the stageOrganize and maintain props and set pieces

• 

  Quicken Loans

  Aug 2016 - Sept 2021

  ● Set a company-wide production record by completing 230 client emails in a single 8 hour day● Averaged assisting 11 clients per hour to achieve Executive title for production status

  • Client Advocate

    Nov 2017 - Sept 2021

  • Executive Client Advocate

    Aug 2016 - Sept 2021

  • Client Advocate

    Aug 2016 - Jun 2017
• 

  Rocket Mortgage

  Sept 2021 - Jul 2023

  Trainer

  ● Trained several classes of internal and external team members on servicing content and company culture● Trained one class that ensured Servicing Communications team hit monthly investor-dictated SLAs for thefirst January in three years

• 

  Roush

  Oct 2023 - now

  Quality Training Supervisor