Abby Guy

Experience

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  Four Seasons Hotels and Resorts

  Nov 2005 - Nov 2007

  Spa & Hotel Front Desk Receptionist

  • Customer Service: Provided “white-glove” customer service to Four Seasons guests. Completed daily financial reports and calculated total daily revenue. Trained new employees on computer software and Four Seasons policies

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  Capital Group

  Jun 2008 - Dec 2008

  Meeting Planning Group, Intern

  • Planning and Logistics: Responsible for planning meetings with 15-200 attendees. Produced and managed all meetings including: invitation lists, food and beverage/audiovisual requirements, transportation manifests, arrival/departure, rooming lists, content handouts, VIP amenities, activity coordination and attendee gifts.

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  Maritz

  Jan 2009 - Jan 2016

  Operations Manager- Dedicated to Amgen Inc.

  Strategic Meeting Management (SMM): Work with high-level internal clients (Amgen VP’s and Directors) to provide complex professional management of high-level meetings. This includes identifying locations, sourcing, negotiating, project management, vendor management, and overall management of the scope of the meeting/event.Implementation of SMM: Working to align Amgen Canada with the Amgen US SMM program though directing meetings to achievable and measurable outcomes, aligning them with viable business objectives that drive business success. Destination Expertise: Knowledgeable and up to date on information regarding North American and European destinations. Consult with stakeholders to recommend the best location based on their meeting needs. Financial & Budget Management: Responsible for negotiating costs, tracking and managing all meeting expenses. Generated an overall savings of 30% equaling 1.4 million in savings per year for the past 5 years. Budgets range from $50,000- $500,000.Organizational Systems: Managed over 120 domestic and international internal and external meetings each year for the past 5 years ranging from 20-200 attendees. Streamlined the Amgen Advisory Board process so it became turnkey. Highly skilled at organization, self-motivation and attention to detail. Review, negotiate and execute contracts that require legal and PhRMA code compliance. Supplier Management: Manage and train approved logistical suppliers and sourcing suppliers on Amgen’s policies and internal meeting tool. Facilitate and manage the relationship between Amgen clients and the logistical suppliers to create and execute flawless meetings. Approve and manage supplier’s scope of work per project. Supervise logistics suppliers throughout the pre-planning and execution of event. Conduct on- site reviews of supplier. Show less

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  Maritz

  Oct 2016 - May 2018

  Director of Operations - Strategic Meeting Management

  Liaison between Maritz cross functional team and pharmaceutical/biotech client to evaluate, monitor and update the Strategic Meetings Management Business Plan, clearly defining deliverables and accountabilities. Strategic areas of focus include savings, policy, compliance, technology, payment, data management and operations.Manage virtual team, including operations manager, sourcing managers, project managers, small meetings managers, and a billing auditor.Document and review processes used in client’s SMM program for approximately 500 meetings a year, and work with the sourcing and meeting managers to ensure they meet desired objectives. Track, evaluate and assess account data reporting.Evaluate existing meetings policies, recommending improvements and adjustments as needed. Introduce ideas, concepts and strategies that challenge the status quo for the purpose of evolving the SMM program and meetings investment. Show less

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  Amgen

  May 2018 - now

  Responsible for the strategy, policy, operations, technology and delivery of the Global Strategic Meetings Management Program at Amgen, one of the world's largest independent biotechnology companies. Oversee the successful operation of meetings, live and virtual, across 65 countries and over 100 meeting management vendors supporting meetings. Manage Amgen’s system of record for meetings, CVENT, and 1,000+ users in 65 countries. Provide leadership and management to twelve direct reports located across the globe. Deliver strategic direction to Sr. Leadership across business units and on cross functional teams. Integrate and leverage technologies to drive program adoption and streamline program operations. Manage resource planning for internal and external functions. Measure and manage Global Meetings Program goals and budgets against broader department goals. Identify cost efficiency opportunities and provide full end to end transparency in meeting spend. Show less Oversaw and managed the strategy, operations, technology and delivery of the Americas StrategicMeetings Management Program at Amgen. Provided leadership to three direct reportsand delivered strategic direction to Sr. Leadership across business units. Integrated and leveragedtechnologies to drive program adoption and streamline program operations. Managed resourceplanning for internal and external functions. Measured and managed Americas Meetings Programgoals and budgets against broader department goals. Identified cost efficiency opportunities andprovided full end to end transparency in meeting spend. Show less

  • Associate Director, Global Meetings & Events

    Oct 2021 - now

  • Americas Lead, Global Meeting Management

    May 2018 - Nov 2021