Monica Jones

Experience

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  Krav Maga Worldwide, Inc.

  Mar 2008 - Mar 2012

  Operations Manager, West LA

  - Staff Management: Supervise and manage 4-5 front desk staff- Data Entry: Membership contracts, bi-weekly instructor payroll- Sales: Use CRM for prospects and convert them to members- Billing/Collections: Filled in as Accounts Manager assisting members with membership freezes, cancellations, refunds, billing declines, updating credit card information and general billing/membership issues- Facility Maintenance: Building and equipment maintenance and replacement, cleaning company, training equipment and apparel and locker room amenitiesAccomplishments- Created Krav Maga Worldwide’s first Procedural Manual for Front Desk Managers - Created procedures to better organize the training centers including a system to assess and record the quality status of training equipment each month- Created system for more reliably tracking both adult and km-X (youth) belt levels for students Show less

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  Hillstone Restaurant Group

  Apr 2012 - Jan 2014

  - Generating/creating reports: Corporate general ledger each month for the Product Development account, monthly item sales mix for all restaurants, menu pricing changes, monthly contract pricing agreements, sushi tracking, restaurant surveys- Executive support: Provide support to executives in Product Development with research projects, special supply/food R&D orders and any other needs- Inventory management: Maintain records of all small wares used at each of the 49 restaurants. Research, select and have new small wares specs approved when needed. Maintain a small amount of inventory in the office.- Recipe management: Update current recipes and format new recipes (Adobe InDesign)- Aloha database management for restaurants (add/delete/modify menu items in server terminals)- Account management: Manage all invoicing and Inter Company Transfers for the Product Development account- Restaurant logistics: Member of “opening team” to plan, prepare and execute launches of new restaurants in Aspen, CO and Napa Valley, CA.- Corporate compliance: Responsible for ordering small wares, setting up inventory and POS- Vendor management: Research and set up new vendors for small wares and other itemsAccomplishments- Reformatted recipes (around 200+) from Word files to the new Adobe InDesign format- Created a thorough checklist of tasks to cover for future openings and tracking spreadsheets to manage small wares orders for vendors - Worked with and found a new vendor for custom glass hurricanes used in most restaurants after our original manufacturer was no longer in business. Had samples made before final product was approved, negotiated pricing and worked out an inventory/shipping system.- Created photo/bio project for the owner of all 10+ year employees at our 49 stores and corporate offices- Improved efficiency with towel holder orders. Stores now order directly eliminating the need for office staff to order/stock and submit intercompany transfers to accounting. Show less

  • Product Development Assistant

    Oct 2013 - Jan 2014

  • Product Development Coordinator

    Apr 2012 - Oct 2013
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  Hanger, Inc.

  Jan 2014 - Aug 2016

  Corporate Office Manager

  - Optimization of workspace planning and allocation for over 300 employees in multiple locations - Clinic support: administrative and service level agreement support for 800+ clinics nationwide- Facility maintenance: Assist and back up Facility Coordinator on building repairs, HVAC requests, maintenance service requests, small build outs/remodeling projects- Budgeting: Create the yearly department budget and review spending on a semiannual basis, with analysis on optimization and identifying areas for reduced spend Show less

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  OnDeck Property Services

  Nov 2017 - Nov 2019

  Contractor

  - Manage make ready projects: manage tasks for approximately 5-10 projects per month, 2 day turnaround time for bidding- Invoicing and Bidding: break down line estimations with pricing to send bids to customer, send invoices to customer upon completion of work, follow up on unpaid invoices, reconcile expenses to projects- Project Evaluations: project site visits for photos and measurements, line item estimations for projects

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  Monica Jones Photography

  Jun 2018 - now

  Small Business Owner

  Portraits, weddings, event photography

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  MiliMatch

  Oct 2020 - Aug 2022

  Project Manager & Customer Success Specialist

  - Sales & Customer Management- Help ticket management- Project Management: Conduct regular check-in meetings and manage project updates, PM document generation, present project updates at weekly company meetingso Programs: ClickUp, Monday, Hubspot, Metabase, Kaffy

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  Food Is Family Hospitality

  Apr 2022 - now

  In addition to Operations Manager tasks:- Manage all financial transactions and accounting activities, ensuring accuracy and compliancewith relevant regulations and standards.- Prepare and analyzing financial statements, reports, and budgets to provide insightfulrecommendations for improving financial performance.- Coordinate with restaurant managers to monitor inventory, cost of goods sold, and operationalexpenses as well as timely entry of invoices and expenses.- Supervise the Food Is Family team in restaurants in an administrative capacity with occasionalon-premise or in-person support.- Collaborate with organizational teams to drive business growth and improve processes. Show less - Project Management: Manage new concept projects from initial planning through opening the doors o Construction and planning through final finishing touches (art, smallwares)- Operational Document Management of internal SOPs and documents, consulting client documentation, invoicing, and subcontractor management- Administrative Access Manager for GSuite for all concepts- Asset Management o Monitor multiple bank accounts and credit cards for incoming and outgoing transactions o Maintain records for multiple LLCs, concepts, and legal documents Show less

  • Accounting & Operations Manager

    Sept 2023 - now

  • Operations Manager

    Apr 2022 - Sept 2023