Deep Enrich
NV Deepthi Rambhatla
Technical Support Engineer
2000 followers
India
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About me
Critical Incident Manager | ITIL Methodologies | Major Incident Management | Problem Management | Event Management | ServiceNow
Education
Sikkim professional university
2019 -Bachelor of Science - BS Information Technology
APT University
2003 - 2006Diploma of Education Mechanical Engineering
Experience
Selectsys India Pvt. Ltd.
Nov 2012 - Oct 2013Technical Support Engineer
Giftech Solutions Pvt Ltd
Mar 2014 - May 2015Senior Process Associate
VMedia Inc.
Feb 2016 - Oct 2020Quality Analyst
Feb 2016 - Oct 2020Technical Support Engineer
Feb 2016 - Oct 2020
CDK Global
Oct 2020 - Apr 2023Programmer Analyst
Genpact
Apr 2023 - Feb 2025Assistant Operations ManagerTelevisaUnivision | R3 Tek
Jan 2025 - nowCritical Incident Manager• Managed critical incidents and problems, ensuring timely resolution and minimal impact on operations.• Led cross-functional teams in event monitoring and bridge handling, following ITIL methodology.• Implemented Quality Management processes and utilized ServiceNow for efficient incident management.
Licenses & Certifications
- View certificate
How to Develop Friendships and Connect Meaningfully with Work Colleagues
LinkedInNov 2021
ITIL Practitioner
AXELOS Global Best PracticeNov 2021- View certificate
Conflict Resolution For Beginners
LinkedInOct 2021 - View certificate
Communication Foundations
LinkedInOct 2021 - View certificate
Being an Effective Team Member
LinkedInSept 2021 - View certificate
Business Etiquette: Phone, Email, and Text
LinkedInSept 2021 - View certificate
5S Workplace Productivity
LinkedInMay 2021 - View certificate
5 Ways to Control Your Time
LinkedInMay 2021 - View certificate
Learning Excel 2019
LinkedInOct 2020 - View certificate
Six Sigma Foundations
LinkedInAug 2021
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