L. Kiala

Experience

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  Amazon FBA and FBM

  Sept 2022 - Feb 2024

  Product Owner

  • Identified inefficiencies in stock management, delivery, and invoicing processes, took initiative to implementautomated processes resulting in streamlined product selling processes, thereby enhancing efficiency andreducing manual errors.• Encountered the challenge of managing diverse stakeholders, including delivery companies, account managers, suppliers, prep centres, and Amazon's fulfilment centres, effectively coordinated and communicated with multiplestakeholders, ensuring alignment and collaboration across various entities, resulting in streamlined operationsand successful project outcomes.• Identified the need for proactive sales performance review and risk mitigation, initiated bi-weekly team meetings to discuss sales performance, strategy, and address emerging risks such as supplier delays, resulting in enhanced sales performance and proactive risk management.• Encountered the challenge of high operational expenses, refined processes to enhance delivery efficiency and optimise production costs, resulting in a significant 15% reduction in operational expenses, thereby improvingcost-effectiveness and overall operational efficiency. Show less

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  Boux Avenue

  Nov 2023 - Jan 2024

  Sales Assistant

  • Maximised sales by delivering excellent customer service, resulting in a significant boost in sales and enhanced customer loyalty.• Took charge of stock room organisation, Implemented systematic storage solutions and maintained inventory order, resulting in improved stock accessibility and operational efficiency.• Provided customers with a personalised bra fit service. This involved assessing individual needs, conducting precise measurements, and offering tailored recommendations, resulting in improved customer satisfaction and repeat business. Show less

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  DigiTek Innovations

  Feb 2024 - Dec 2024

  Junior Agile Delivery Lead

  • Collaborated with a Senior Delivery Lead on various digital transformation projects for small businesses. Contributed to project planning, implementation, and evaluation, resulting in successful transformations and enhanced business operations.• Successfully led a scrum team of front-end and back-end developers by setting clear goals, tracking progress,addressing challenges proactively, and enhancing team productivity through strategic people management andeffective communication.• Conducted sprint retrospectives, reviews, and daily stand-ups by clearly defining objectives, setting detailedagendas and action items, facilitating discussions to promptly address challenges and track progress, resulting in a 20% increase in team performance and a 15% reduction in project delivery time.• Led workshops and refinement meetings to gather and document business requirements, utilising effectivecommunication to produce comprehensive project documentation that ensured project clarity and alignment with stakeholder expectations.• Analysed existing business processes, tasked with designing and implementing optimised workflows, applyingbest practices and efficiency improvements that resulted in enhanced operational efficiency and strongeralignment with business goals.• Identified communication and transparency issues within the team, tasked with improving these aspects byfacilitating the use of JIRA and Confluence, which led to increased communication, transparency, andaccountability among team members.• Faced with the challenge of ensuring a smooth implementation of new systems, developed and executedcomprehensive test plans, coordinated User Acceptance Testing (UAT), and resolved arising issues, resulting in aseamless implementation process and high user satisfaction. Show less