
Avinash Gautam
Senior Quality Executive

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About me
M365 Business Technical Advisor
Education

Central Board of Secondary Education
2009 - 2011Class 12
Punjab State Board of Technical Education and Industrial Training
2011 - 2013Diploma Computer Science
Punjab Technical University
2013 - 2016Bachelor of Technology (B.Tech.) Computer Science
Central Board of Secondary Education
1999 - 2009Class 10 General Studies
Experience

Indian Mesh Private Limited
Dec 2016 - Mar 2017Senior Quality Executive
Xitzone Info Tech Pvt. Ltd.
Feb 2018 - Jan 2019Search Engine Optimization Executive- Conducted comprehensive keyword research to identify high-potential keywords for on-page SEO optimization.- Developed and executed on-page SEO strategies, including content creation and posting, to enhance website visibility and drive organic traffic.- Optimized website content and meta tags with targeted keywords to improve search engine rankings and increase organic search visibility.- Implemented social bookmarking and networking techniques to enhance off-page SEO efforts and increase website authority.- Built high-quality backlinks through strategic guest posting, increasing website credibility and improving search engine rankings.- Assessed and improved site speed and mobile-friendliness to enhance user experience and improve search engine rankings.- Implemented indexing and crawlability techniques to ensure all website pages were properly indexed and easily accessible to search engines.- Developed and optimized site architecture to improve website navigation and user experience, ultimately increasing search engine rankings.- Implemented structured data markup to enhance search engine visibility and improve website's presence in rich snippets.- Ensured website security through the implementation of appropriate security measures, safeguarding against potential threats and improving user trust. Show less

Clikzop Solutions
Jan 2019 - Jun 2020Social Media Marketing Specialist- Managed and optimized Facebook Business Manager, resulting in increased reach and engagement for client campaigns- Developed and executed successful Facebook Ads campaigns, leading to a significant boost in website traffic and conversions- Strategized and implemented effective Instagram Ads campaigns, contributing to higher brand visibility and customer acquisition- Successfully grew Instagram organic followers by implementing targeted content strategies and engagement techniques- Created engaging and visually appealing social media posts, driving higher levels of user engagement and brand loyalty- Implemented Facebook leads generation strategies, resulting in a steady flow of qualified leads for client businesses Show less

PACEWALK
Mar 2021 - Oct 2021Digital Marketing Manager- Managed Google Ads and Facebook Business Manager to effectively target and reach desired audience, resulting in increased brand visibility and engagement.- Created and optimized Facebook Ads campaigns, driving high-quality traffic to company website and generating significant conversions.- Executed strategic Instagram Ads campaigns, increasing brand awareness and driving customer acquisition.- Successfully grew Instagram organic followers by implementing innovative content strategies and fostering strong community engagement. Show less

Alaric Ventures Pvt Ltd
Nov 2021 - Apr 2023Social Media Marketing Specialist- Utilized Google Ads and Facebook Business Manager to strategically target and engage with desired audience, resulting in enhanced brand visibility and increased engagement metrics.- Demonstrated proficiency in creating and optimizing high-performing Facebook Ads campaigns, effectively driving high-quality traffic to the company's website and yielding substantial conversions.- Achieved notable success through the execution of well-planned Instagram Ads campaigns, significantly elevating brand awareness and facilitating customer acquisition.- Spearheaded the growth of organic followers on Instagram by implementing innovative content strategies and fostering robust community engagement, resulting in a substantial boost in brand reach and visibility. Show less

Sherweb
Jun 2023 - Apr 2024M365 Business Technical Advisor1. **Assist and Provide Technical Support**: - Offer support via phone, email, or chat channels. - Address technical issues related to Microsoft products and services, with a focus on Office 365.2. **Guide Customers Through Service Configurations**: - Lead customers through the setup and configuration of services, ensuring smooth implementation.3. **Deliver High-Level Customer Service**: - Maintain a very high standard of customer service, ensuring positive interactions.4. **Resolve Problems and Follow Up**: - Analyze and resolve issues promptly. - Follow up to ensure problem resolution and customer satisfaction.5. **Document Customer Issues**: - Proactively and comprehensively document customer inquiries and problems in ticketing systems.6. **Adapt to Evolving Needs**: - Perform other related tasks as required by the job's evolution and departmental needs. Show less
Licenses & Certifications
- View certificate

M365 Microsoft Teams Foundational Learning Path
Cloud AcademyJan 2024 - View certificate

M365 One Drive for Business Learning Path
Cloud AcademyJan 2024 - View certificate

Microsoft 365 Certified: Fundamentals
MicrosoftMar 2024 - View certificate

Microsoft Teams Administration - Foundational Learning Path
Cloud AcademyJan 2024 - View certificate

M365 SharePoint Online Foundational Learning Path
Cloud AcademyJan 2023 - View certificate

M365 Exchange Online Foundational Learning Path
Cloud AcademyJan 2024
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