Tiffany Gholston

Experience

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  US Navy

  Jan 1994 - Mar 2000

  Telecommunications Specialist/Supervisor

  Commander-in-Chief U.S. Naval Forces Europe, London, United Kingdom Commander, FIFTH Fleet Forces, Manama, Bahrain Commander, Naval Security Group, FT George G. Meade, MD Naval Security Station, Washington, D.C Processed and disseminated specialized GENSER and SI message traffic. Conducted quality control on communication circuits. Handled classified material and safeguarded communications security material.

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  Fleet Information Warfare Center

  Aug 2000 - Nov 2003

  Computer Network Defense Analyst/Incident Handler

   Provided Computer/Network Security Incident and Help Desk technical support to naval units and activities worldwide. Processed virus reports, root accesses, attempted intrusions, and various probes using Intrusion Detection Systems RealSecure and NetRanger.

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  Commander, Afloat Training Group

  Feb 2004 - Apr 2007

  Communications Instructor

   Provided specialized classroom cryptologic communications training for 51 C4I professionals. Planned and developed lesson plans, and training aids.

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  USS TORTUGA LSD-46

  Jul 2007 - Jan 2010

  Lead Telecommunications Specialist & Network Administrator

   Supervised the operations of tactical data and voice communications and three specialized Navy Windows networks: Non-classified Internet Protocol (IP) Router Network (NIPRNET), Secure Internet Protocol Router Network (SIPRNET), Combined Enterprise Regional Information Exchange System (CENTRIXS). Provided service to over 350 LAN users. Administered 16 servers and 250 network assets, processed 600 trouble calls.

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  Navy Computer and Telecommunications Area Master Station Pacific

  Jan 2010 - Jan 2013

  JFTOC Watch Officer
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  US Navy

  Feb 2010 - Mar 2013

   Managed the promotion, professional core development of 600 active duty, Reserve Component, and civilian personnel.  Ensured Cyberspace (formerly known as Information Assurance) technicians and managers to be trained and certified to a DoD baseline requirements. Responsible for planning new training and coordinating facilities, budget and personnel to conduct training. Lead Certification management liaison: coordinated over 170 Network+ and Security+ classroom training and test site. Show less

  • Information Systems Management & Telecommunications Education Manager

    Mar 2012 - Mar 2013

  • Telecommunications Shift Manager

    Feb 2010 - Feb 2012
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  USS ROOSEVELT DDG-80

  Apr 2013 - Aug 2013

  Information Systems Security Manager

   Managed and supervised all aspects of the computing environment, to include users, system administration, and terminal equipment. Wrote and enforced command and national policy. Assured that the Cyberspace/Information Assurance personnel are updating system patches, virus scans, and monitoring the network.

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  Leidos

  Dec 2013 - Aug 2015

  * Maintain and administer applications, operating systems, and hardware related to Microsoft Windows Workstation/Servers based operating systems across both Legacy and AFNET level systems.* Provide front line support for 300 customers at local and COOP facilities in the form of System Administration Tier 1 & 2 Central Call Center for legacy and AFNET Inc 1 systems. * Provide hands-on/virtual desktop support 24x7 in accordance with mission requirements.* Provide monitoring capabilities of user level centrally managed hardware, OS, and applications related to Windows based systems.* Manage and administer all aspects of user account management such as password, group, and privilege management for user access across entire AoR.* Develop and implement documentation including policies, procedures, checklists, and guidance specific to Windows related systems.* Maintain system readiness through the implementation, administration, and management of DoD IAVAs, DoD IAVB’s, MTO’s, CTO’s, AF TCNOs, eEye Retina, DISA STIG’s, and other related DoD policies on all related systems. Show less * Provides hardware and applications front-line support to AHLTA/CHCS end users* Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. * Simulates or recreates user problems to resolve operating difficulties. * Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.* Works with engineers to resolve Tier 2 and Tier 3 support issues.* Participates in new application rollouts, testing and special projects as needed.* Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. * Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. * Activities include recognition, research, isolation, resolution, and follow-up steps. * Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems. Show less

  • Windows System Administrator IV

    Feb 2015 - Aug 2015

  • CHCS/AHLTA System Administrator

    Dec 2013 - Feb 2015
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  CyberDefenses, Inc.

  Aug 2015 - Nov 2016

  Windows System Administrator IV

  * Maintain and administer applications, operating systems, and hardware related to Microsoft Windows Workstation/Servers based operating systems across both Legacy and AFNET level systems.* Provide front line support for 300 customers at local and COOP facilities in the form of System Administration Tier 1 & 2 Central Call Center for legacy and AFNET Inc 1 systems. * Provide hands-on/virtual desktop support 24x7 in accordance with mission requirements.* Provide monitoring capabilities of user level centrally managed hardware, OS, and applications related to Windows based systems.* Manage and administer all aspects of user account management such as password, group, and privilege management for user access across entire AoR.* Develop and implement documentation including policies, procedures, checklists, and guidance specific to Windows related systems.* Maintain system readiness through the implementation, administration, and management of DoD IAVAs, DoD IAVB’s, MTO’s, CTO’s, AF TCNOs, eEye Retina, DISA STIG’s, and other related DoD policies on all related systems. Show less

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  TIME Systems LLC

  Nov 2016 - Jan 2020

  Systems Integration Analyst
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  Datum Software Inc.

  Jan 2020 - now

  Enhanced Technical Management System (ETIMS) Subject Matter Expert (SME) II