Caleb Zhang

Experience

• 

  Kumon North America, Inc.

  Aug 2016 - Jun 2019

  Lead Tutor

  • Tutored over 100 students and had the highest retention rate of students out of all tutors at 90%• Guided tutoring for students ranging from elementary to high school in subjects of math and reading• Trained 4 tutors ages 18-30 on best practices and daily processes in the role

• 

  Georgia Institute of Technology

  Jan 2021 - Jan 2022

  Member Services Specialist

  • Responsible for providing customer service and assistance to over 1,500 daily customers with questions regarding program offerings, services, and memberships for campus recreation center• Essential functions include registering customers for memberships, programs, and checking customers into the facility

• 

  Porsche Cars North America

  Jan 2022 - Sept 2022

  Digital Retail Product Management Intern

  • Led recurring bi-weekly meetings with three major CRM providers including engineers and business partners to launch successful feature integrations leading to 15% increase for visible leads in Porsche CRM• Developed an excel dashboard to track and align salesperson assignment across 3 CRM systems increasing identifiable salesperson across different platforms by 10%• Oversaw implementation of PVMS systems project across 132 Porsche dealerships nationwide• Conducted an entire recruitment process from resume scanning to virtual interviews and mentored replacement intern on best practices and responsibilities in two weeks Show less

• 

  Capital One

  Aug 2023 - now

  Associate Product Manager