Michael Rodríguez

Experience

• 

  Avianca

  Apr 2011 - Jun 2023

  Duties and Responsibilities• Supervise the flight operations to guarantee the compliance of aeronautic regulations for the operated countries, maintaining good relationships with local and foreign aviation authorities.• Monitoring of flight crews operational and mandatory requirements.• Management of the Flight Operational Manual, leader of the Operational Review Board Committee (ORB)• Leader of several optimization and compliance projects under agile frameworks, definition of the backlog and progress follow ups.• Responsible for attending the IOSA and several different audits related to the aviation authorities across the Avianca´s operation.• Build reports and notify operational events and incidents to authorities.• Manage the AQD (Aviation Quality Database) to attend incidents and promote the continuous improvement.• Coach for the organizational transformation in Avianca, being responsible for the dissemination and training of agile frameworks.Achievements:• Successful execution of the Recent Experience Monitoring Process project, to prevent penalty fees and to achieve the certificate as a safe aviation operator IATA.• Successful results in the IOSA (FLT) audits granting the airline certificate.• Implementing the SCRUM framework for the adaptation of the Flight Operations Manual to the RAC / LAR / FAR 121 regulation.• I designed a control tool for the flight crew´s holidays debt. Show less Duties and Responsibilities• Supervise the administrative performance of al processes related pilot’s workforce.• Coordinate the work team responsible for the following pilot´s administration processes: Vacations, Internal Comms, Promotion Ladder, recognition and trajectory ceremonies. • Management of the variable payment bonus for pilots, based on the company´s operational performance indicators.• Forecast and follow up to the area´s budget.• Leader for the quality assurance process and responsible for the ISO 9001 audit compliance.Achievements:• I designed and implemented the presential attention center for the pilots, in order to facilitate the administrative transactions.• I got successful results in the ISO 9001 audit process, granting the airline certification in good standardization practices. Show less Duties and Responsibilities:• Design and guarantee the boarding standard for food and beverages for all flight routes.• Monitoring the suppliers’ technical requirements compliance, by performing audits to grant the safety and quality.• Build Operational Risk Informs (ORI) related to the catering process. • Monitoring the environmental policies compliance, and the wastes management for all catering suppliers.Achievements:• I designed a mathematic model to forecast and track the budget and stock, improving the precision and reducing the stocking problems. • I built the boarding standards for all routes to be operated by the new Boeing 787-8 Show less

  • Operations Optimizacion Consultant

    Jul 2018 - Jun 2023

  • Operations Administrator

    Nov 2015 - Jul 2018

  • On Board Services Analyst

    Apr 2011 - Oct 2015
• 

  LATAM Airlines

  Jun 2023 - Feb 2024

  Jefe Sr. de Operaciones

  Funciones:* Líder del Centro de Despacho Documental de Carga, responsable de la ejecución de las operaciones de despacho documental y seguimiento de la carga en la red de Latam Cargo.* Garantizar el cumplimiento de las regulaciones aplicables a la operación carguera.* Coordinar los recursos y talento necesarios para soportar la operación de despacho.* Supervisar cada uno de los procesos propios del depacho.* Líder de un equipo multidisciplinario de cerca de 250 personas, distribuídas en 4 jefaturas.* Gestionar los proyectos estratégicos de la Jefatura.Logros:* Diseñar e implementar el modelo de gestión de Latam, con base en los lineamientos de la compañía. Show less

• 

  Constructora Bolívar S.A.

  Jul 2024 - now

  Jefe de Operaciones Gestión Negocios.

  * Responsable del Centro de Trámites de la Constructora Bolívar.* Velar por la correcta de cada uno de los procesos partícipes en el área.* Garantizar la satisfacción del cliente y el debido acompañamiento en cada etapa del proceso de adquisición de vivienda.* Conectar efectivamente las áreas operativas, administrativas y de servicio, con el fin de ofrecer soluciones eficientes y óptimas para el cliente.* Garantizar el cumplimiento normativo de la operación.