Hasmik Kalashyan

Experience

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  CMX Solutions GmbH

  Jun 2021 - Feb 2022

  Customer Service Representative

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Ensure customer satisfaction and provide professional customer support. Show less

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  Yoocollab

  Jan 2022 - Nov 2023

  Account Manager

  • Communicating with clients to ensure that all of their needs are understood and addressed• Building strong client relationships to maintain old business and acquire new customers• Collaborating with various internal departments to ensure that they fulfill all customer requests• Resolving complaints and keeping track of all processes that pertain to the client’s desires• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience• Collecting and analyzing data concerning consumer behavior to understand changing needs Show less

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  Primenet Ltd.

  Feb 2022 - Dec 2022

  • Supporting the Marketing Manager in completing agreed activities• Creating and posting blog posts and articles on the company’s website and social media pages• Preparing coherent marketing campaign reports using data analysis tools• Sourcing advertisement opportunities in radio or TV for products or service• Managing the marketing database and email distribution• Drafting marketing materials such as flyers, newsletters and posters• Monitoring competitor activities and finding leads for the company• Liaising with Printers and Designers• Negotiating terms of sales and agreements and closing sales with customers• Gathering market and customer information to figure out the customer needs• Responding to customer queries and resolving their objections to get them to make a purchase• Advising product developers on improvements to include in forthcoming product developments and discussing special promotions Show less Zu meinen Aufgaben gehören:- Entwicklung von Verkaufsstrategien zur Gewinnung neuer potenzieller Kunden- Kontaktaufnahme mit potenziellen Kunden - Aufbau von Beziehungen zu Kunden, um ihre potenziellen Bedürfnisse zu ermitteln und ihre Interessen zu qualifizieren- Präsentation von Produktinformationen für Kunden- Vereinbarung von Online- und persönlichen Treffen, E-Mails oder Telefonaten- Nachverfolgung potenzieller Kunden, die Interesse bekundet, aber keine Produkte oder Dienstleistungen gekauft haben- Regelmäßige Weiterverfolgung mit bestehenden Kunden, um neue Bedürfnisse zu ermittelnPrimenet ist ein ganzheitlicher “Managed IT Services Provider” der professionelle und herstellerunabhängige Lösungen und Beratung für deutsche, britische, weltweite, mittelständische als auch Großunternehmen anbietet. Gegründet in 1998, mit Hauptsitz in Stevenage, London und einer Niederlassung in Frankfurt/Main, bietet Primenet ein sowohl umfängliches als auch ganzheitliches Portfolio an Produkten, Dienstleistungen und Beratung für die folgenden Themenbereiche:Vollumfängliche (360°) Cyber Security Lösungen aus einem Guss| Server und Storage Wartung | Backup & Disaster Recovery Lösungen & Beratung | Storage Lösungen & Beratung | Storage Management | Netzwerk | Storage und Cloud Plattformen inkl. einem 24x7x365 Service Desk mit Level 1, 2 und 3 IT Support | IT Managed Services, wie z.B. Hosted Desktop | Vor Ort Desktop Support | Infrastructure as a Service (IaaS) | Datenlöschsoftware und -dienstleistungen | Multi Cloud Management | Service Integration und ManagementZum Angebot passender und professioneller Lösungen und Dienstleistungen ist Primenet Partner führender Technologiehersteller, u.a.Cynet | Check Point | Dell Technologies | Microsoft | NetApp | Thinkon | Arcserve | G-Cloud | Fujitsu | Paloalto | vmware | Veeam Show less

  • Sales & Marketing Executive EMEA

    Aug 2022 - Dec 2022

  • Sales Development Representative

    Feb 2022 - Aug 2022
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  Aalen University

  Aug 2024 - now

  Student Assistant